Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Tagny0

We just received out first 4 star review by a quest. All the comments were glowing. Except the star rating. Having only a handful of bookings so far this is a real kick in the guts. We gave our guests a welcome basket (wine /chocolates and cookies) even d... Latest reply by Trude0

I'm baffled. I recently had a guest stay in my house, who has just left me a review. I'm a bit upset, if I'm honest. I try not to take things to heart, but I've been an Airbnb host and guest multiple times and always go the extra mile to either make gu... Latest reply by Kevin3247

Hello everyone , I hope your week is going smoothly. I would like to discuss the way you choose to communicate with your guests. Using the Airbnb platform to exchange messages offers advantages in terms of security and record-keeping. On the other h... Latest reply by William2438

I find having to log in to make yet another airbnb comment too much to be bothered with. EVERY SINGLE MESSAGE FROM AIR BNB can only be accessed on my laptop and it is so annoying I am seriously deciding to change platforms. Why dont you do something helpf... Latest reply by Elisa

I had an awful guest experience and tried to settle it with the guest personally. She stayed at a reduced rate and then needed to extend her stay. We gave her an even bigger rate discount. When she left, she left the place a mess. Dirty, greasy dishes, po... Latest reply by Carlos300

I have a potential guest inquire about my listing. I believe they are traveling from Italy to the US for a few months. They asked if I could pre-approve the reservation to help them get their visa. They will not book yet until next week once they’ve enter... Latest reply by Elisa

No one calls /helps nothing . They need training- new employees that are trained and willing to help Latest reply by Heather2069

Hi, I wonder if anyone else from the community is experiencing the same problem? Lately, I keep receiving inquiries for an eye-catching one month stay from what appears to be a bot. It is always from a name without AIRBNB history and they always seek to p... Latest reply by Dave-and-Deb0

I received this message and have asked for more details but wondering everyone's thoughts on this: "I'm planning a small gathering for about 8-10 people and wanted to check with you to see if it would be possible to host the event at your place. The gat... Latest reply by Emilie

Hi everyone, I recently started hosting. I had to travel overseas which meant no WiFi access. No ability to see guest messages or reply to them. How do you handle this, hosts? Ie when, for whatever reason, you cannot access mobile service? Thanks so much.... Latest reply by Joana450