Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

I have guests that arrived Wed and are not scheduled to leave until Tues. Our Air Conditioning has stopped working. I am trying to get someone out to fix it, but the unit has to thaw before a technician can even look at it. It is 100 degrees outside ... Latest reply by Jacob547

My house has 3 exterior doors- front porch door, side porch door, and back door. I was planning on putting a keypad on the back door which is the door closest to where they will be parking. What should I do about the other 2 exterior doors? I don't wan... Latest reply by Mike-And-Jane0

I had a guest book for 2 months in November, make a partial payment, but had to cancel one day after check in. We agreed fees amicably, she paid for a few days and got refunded by Airbnb for the difference no problem. The problem is, after the check in d... Latest reply by Colleen253

So booked in for 8 , spot on my camera extra , I ring the guest , how many have u staying .8 the reply - twise . They haven’t spotted the camera. I then point out the guests clothes . She owns up to 14 , agree pay a extra fee . Said don’t lie to me , Goin... Latest reply by Sarah977

Hello, I am new to hosting and have started to fill up for the rest of the year. I have had my Paypal account that I have been using for about 15 years and it has been working successfully for the past 6 month. I have just had a big corporate booking an...

Hi, so I have a remote unit on the other side of the country but have a ring doorbell at the front door of my 2 bedroom condo. My max by law is 6 people with no additional charge or capacity over six. I do not have an explicit rule about having more than ... Latest reply by Anonymous

How do you handle it when guests arrive in absolute defiance of your rules? My rules clearly state no infants/children. I had a guest show up today with an 8 month old. Because the child is still fairly immobile, I didn’t make an issue of it / but I ... Latest reply by Mike-And-Jane0

We have noticed recently that a lot of our guests are messaging us during the instant booking process to say that they expect to arrive at times which are much earlier than our published check-in time of 3pm. This suggests that they are not seeing the ... Latest reply by Kath9

I could use some advice, please! My husband painstakingly took out our 4 x bedroom window ac units last week because it’s now the fall here in Vermont and we were having temps in the 30s at night. We made sure each bedroom still had standing fans in the r... Latest reply by Emily1419

Is it a good idea to add air fresheners? Latest reply by Suzanne302