Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

As hosts, do you usually offer sheets and towels included in the accommodation? If so, how do you add payment for it? Latest reply by Elisa

Keeps saying “update your trip details to get accurate pricing” Latest reply by Elisa

We just had our worst guest ever, who literally left piles of dog feces in our home. The feces and pee required our cleaner to do a lot more work and stained our rug, besides just being insulting that someone would treat our house that way. We've been ho... Latest reply by Joan2709

I have never had a problem with Airbnb support. They react to email and messages almost immediately. I have only had a couple of issues and one of them recently. My friend passed away last week in Florida. I quickly left on a flight. Of course, I forgot t... Latest reply by Bhumika

I've been receiving airbnb verification codes for 3 days now. I read that this has been raised last 2021 and it's still happening. Do something it gets me worried. Latest reply by Bhumika

I am new here, looking kind advise to book my propertly more frequently. Latest reply by Marie8425

A guest wrote outright lies about my home. Stupid stuff that with a video or photo I could disprove. I was totally dismissed and my business is damaged from this defamation. I’ve contacted a lawyer and would like to ask if anyone else what’s to pool toget... Latest reply by Sara-And-Rob0

we travel on Airbnb often I think we had like 40 rentals this year. We have nothing but positive reviews and yet we are unable to book any kind of property around any holiday dates? It’s very frustrating considering we have family on the other coast and o... Latest reply by Joan2709

Are guests who are eligible to use Instant Book not required to have a 5 star rating and recommendation from other hosts???Our current guest used IB with a less than stellar rating or review. Red flags everywhere from poor communication, 3 hour later arri... Latest reply by Colleen633

I’m writing here out of frustration and a deep sense of unfairness about Airbnb’s review policies, which continue to leave hosts vulnerable to misleading and damaging reviews. As hosts, we pour our time, energy, and resources into creating great experienc... Latest reply by Joelle43