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Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

I have a no pet policy. Recently I had a booking for four days. On the guests second day they asked to alter their stay to two days due to their service animal having an emergency. Which I accommodated. This was the first time I was aware they had an ani... Latest reply by Joan2709

I do pretty decent volume and have pretty good guest communication systems. But fairly often we have guests that aren't too tech savvy or able to navigate the platform well. They want to rebook the property for a different set of dates, but have trouble f... Latest reply by Emilie

Dear Superhost , I hope my voice will be heard as it’s been one year of complete silence from the airbnb super host help center ! Last year in september an indian employee from airbnb put us a bad review ( all false but that another issue ) !As the revi... Latest reply by Joan2709

Hi,This is extremely surprising, i have been following up on the issue i had reported, now suddenly, someone from Airbnb called from Kenya, from a private number. am worried whether this is a scam or do we have Customer Rep team based in Kenya who take ca... Latest reply by Joelle43

Hi everyone,I’m a long-time host in Bali and usually prefer to resolve things quietly, but after weeks of trying to address a review that was removed twice and then unexpectedly reinstated, I feel compelled to share what happened — and ask for your input.... Latest reply by Adelline1

Hi everyone, I wanted to share my recent experience in case it helps other hosts — especially those in New York City and those offering 30+ night stays only.The Problem On June 3rd, my listing was mysteriously set to “Unlisted” by Airbnb with a message sa... Latest reply by Siddharth96

I don't know where to put this, so here goes: My ma is originally from Sandakan, MY and moved to Los Angeles, where I was born and raised. However, we will be going on a vacation back to various parts of MY and Singapore including KL. She is scared of hei... Latest reply by Philip4092

My guest showed up at 3 today when my listing clearly shows 4 after reviewing the automated message i discovered that it said 3pm. Anyone had this happened to them? Latest reply by Crystal696

There has been a change in the format for hosting. I really dislike it. The algorithm keeps changing my cover photo. When I use the photo I selected, I get more bookings. When it defaults to their choice, they fall off. Also, I do not like the new... Latest reply by Carol10518

I have concerns about booking accommodation in Bali with Air bnb Latest reply by Patricia2526