Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

My cabin showing listed, but not yet get any host for hosting. Latest reply by Elisa

Hello, everybody, how are you? I just would like to expose a shameful situation in which I find myself in at the moment. I had a booking for 48 nights (very long period) in a room in Rome. I did the booking on December 2024, the price was something that I... Latest reply by Emilie

I purchased a Girt card a few weeks back for 200 cash at a Walmart... The reason being I wanted to have a safe environment to be in while I go see my daughter. Something better than a hotel. When I try to redeem my card it is saying that it has already be... Latest reply by Rebecca

Our first ever guest and the power went out for 3 days (guest only just told me) and guest is now leaving a day early. The power was out due to wild storms that destroyed the power lines. I think a partial refund is necessary but not sure what is fair. Latest reply by Rebecca

Fist off I would like to say I think it's a shame this platform is not allowing me to upload pictures as proof of my recent stay with a host of Airbnb's. Me and my family had to endure a filthy 4 day stay due to the incompetence and lack of customer suppo... Latest reply by Rebecca

Dear Airbnb, We sincerely regret that we will need to cancelled anll upcoming reservation and stays at Seabrook Lodge through the end of June 2025 (possibly longer, but we’ll keep you informed on the progress with our repairs). Unfortunately, the roof of ... Latest reply by Katryn2

I have a guest asking for a military discount. How do I determine they are military and what would be a normal discount? Latest reply by Emilie

Can the host ask for money outside Airbnb portal, on private messaging and threaten to file a police complaint? All the claims are exaggerated. The host is practically asking me to pay for cleaning and breaking of a flower pot. So if Airbnb declares her c... Latest reply by Helen3

Hi! I’m hoping someone could help me on this situation. For backstory on why I’m confused and stressing is I have had 3 accounts make a booking for 25 March to 4 April, all of which have been cancelled and their accounts are deleted which is just strange.... Latest reply by Jen9319

Hi Guys please help me to raise my booking numbers. It is extremely low. Please let me know what should I do and shouldn’t Latest reply by Anjali62