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Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

The guest is asking me for my postcode at the initial enquiry ? Should we do that ? Latest reply by Paula

I employ people who work as cleaners, regualry they are very efficient. If guests are still in the room? I knock on the door, they usually open. If not I 'll knock again and call through the door and say I'm sorry its check out time, and our cleaners are... Latest reply by Oksana127

So we booked a property and saw how far it was from the beach and we had some mobility issues with some folks going and the golf cart could not make it out there. So I changed it to a different property. Same date. I booked the first property in April and... Latest reply by Ray2330

Hello Airbnb Community,As a dedicated Superhost in Lisbon with a consistent 4.9+ rating across hundreds of bookings, I’m reaching out in frustration after multiple failed appeals to remove a clearly misleading guest review from my listing. Despite providi... Latest reply by Guy991

Each time I log in I get a message advertising the “All fees are shown before reserving” They’re not. Each time I press ‘reserve' I hold breath for the total cost. Don’t promise what you can’t deliver. It’s frustrating and poor business. Enjoying being... Latest reply by Elaine701

I was just getting ready send a pre check-in message for an upcoming guest and I usually set the keypad to part of their phone number, but this guest didn't have a phone number listed. I don't think I've ever had a guest without a phone number. Is this so... Latest reply by Dennis753

Folks, my wife and I have maintained our superhost status for a long time since we opened our Airbnb site 2 years ago. We have been noticing an issue with the last two guests, when they attempt to extend their stays, there is a fee reduction of $10. We ca... Latest reply by Regina38

Hiya. Anyone else find the new 4,000 character limit AirBnB has imposed on host-to-guest messages inconvenient? I write for a living and in my experiences guests need VERY clear and repetitive instructions for everything from check in and out to house rul... Latest reply by Mario4175

안녕하세요 서울에서 활동 중인 초보 호스트입니다. 에어비엔비를 처음 시작할 때 플랫폼 사용이 익숙하지 않아 실수로 중복 계정을 생성하게 되었습니다. 이것이 정책 위반임을 인지한 즉시 중복 계정을 삭제했습니다. 이후 증빙 서류를 포함한 이의신청을 완료했지만, 고객센터 상담사분들은 구체적인 위반 내용이나 해결방법 안내 없이 동일한 답변만 반복 하고 있습니다. 현재 계정 삭제 예정 통보를 받은 상태입니다. 단순 실수로 계정이 삭제될 위기에 처해 정말... Latest reply by Emiel1

We received three gift cards for Christmas. Two were bought from the same retailer in Greater Manchester. Both these gift cards were defective with the second set of four digits coming off with the silver strip. Both cards had exactly the same error! Real... Latest reply by Lorna287