Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

We booked apartment and now see same apartment advertised for our same dates at a higher price. The second advert has an alternative name as host. I have read some community posts saying some owners will take a higher price and when original booking famil... Latest reply by Emilie

I have been trying to send a message to a host but I was asked to verify phone number which I did. But I can't send a host message because they keep asking me to verify phone number. What do I do? Latest reply by Peace26

Hi dearsi have a question is it acceptable to collect security deposit in check in date and refunded on check out date in cash if nothing damage i have bad experience happened today guest booked for a month from first of December i agreed with him about a... Latest reply by Joelle43

I know there have been other posts about this but I have a guest arriving on Saturday and would appreciate some advice. The 14 day booking was made using the non-refundable 10% discount which gave a total of £150 off the booking. The guest contacted me ... Latest reply by Armin246

I am posting in regards to an issue that I was previously unaware of, but after reading a multitude of posts, can see that it is fairly common (and certainly illegal). I received an Airbnb gift card last Christmas, and was having issues accessing my accou...

This listing is a fake host, he was illegally sub letting. If you book this property you won’t be able to check in as the locks have been changed!! And good luck getting your money back. Please share and warn others as air BnB won’t remove the listing?! ... Latest reply by Joelle43

As a host of a villa in a secure gated estate I need to send guest registration forms to guests a week before they check in - estate rules. How do I do this when the the Air bnb does not allow attachments of documents? Latest reply by Shelley159

I did not smoke in the property I walked away as stated in the rules, guess do not hang at the cameras that host can see so I walked away some steps away from the property now he is accusing me of smoking weed inside even thought I didn’t Latest reply by Alicia753

As a host always make the guest feel my hospitality 6 hours after they have arrived through the airbnb platform to see how their stay is (just like front desk at a hotel would do) .Having a clean home and booked calendar is a cake walk ; any one can d... Latest reply by James4510

Hi All, This experience is unimaginable, like I am dreaming! A guest that lodged in my house described it as being like a 5-star hotel and has virtually all the essential facilities of a 5-star hotel. Also ALL the guests that visited (except this one from... Latest reply by Darrel0