Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

hi all - A guest left this morning, and my housekeeper reported that they had (1) broken one of the window screens, which was now on the lawn outside (2) left a big, nasty stain on the carpet and (3) damaged a sort of bed curtain/doorway thing. I was on m... Latest reply by David11304

Can you enlighten me? I had a booking marked at 35 a night payout .I charge 60 and don't have any percentage off or special offers nor smart pricing.why would this be? Latest reply by Diane10

I noticed that the electricity usage has gone up from £1 a day to £10 a day and got quite alarmed ! I am hosting 2 friends on one room so I know it’s not them or me and the Airbnb guest last night left his door open and I heard a loud noise and realised t... Latest reply by Sotiria6

Dear Mr. Chesky, I’m writing to you with an urgent and heartfelt request on behalf of my family. We booked an Airbnb (confirmation code: **) on September 2, 2024, for a stay scheduled July 12–19, 2025. It was meant to be a much-needed and joyful famil... Latest reply by Lorina14

Hi, so I have lodged a request for reimbursement for a replacement as it is unsafe to use cracked glass electric hobs. I couldn't get back to the property until a few days after the guest checked out. He must know, or his companion must know, they had don... Latest reply by Anne1057

Hello fellow hosts, Our listing currently appears at the top of search results for places to stay in our city, if not the entire country. However, it’s been a week since we launched, and we haven’t received any bookings yet. Is this normal? Latest reply by Enock-N--Jaqi0

How do I connect with people for booking my villas? Latest reply by Tegbirr0

I would like to upload arrival instructions with pictures which AirBnb would automatically send to guests who booked but I cannot find how. How can I do ? I only see house manual but there seem to be no possibility to upload photos nor full document w... Latest reply by Joan2709

I pocket-booked an Airbnb or got hacked via the Android Airbnb app, 5 nights for 1 person for $5136.37AUD. I only found out 15 minutes later when a notification came through on Gmail. Straight away I cancelled it with the Host, she said you need to call A... Latest reply by Sarah6525

My recent gust left her bags and she said she would pick them up last night but didn’t show up. I tried reaching out to her but no luck. What do I do with the bags? Latest reply by Alex