Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

Dear hosts, My name is Andrei. I am looking forward to my holiday in Portugal this summer and I need your help. I will be travelling in a group of 9 people in the southern zone of Portugal, namely Lagos. I have been struggling with finding the right place... Latest reply by Andrei642

I recently came across a situation that I would like to share with everyone. I made a ,by mistake and immediately emailed the host letting him know that I needed to cancel because I clicked on the wrong property. I did not realize that they had a can...

Hello, I am new to owning my first STR in Davenpo, Flory. I am still in the setup process. Is there anyone in Polk county that can share permit requirements for 1 STR. my other question is the neighborhood has a strict HOA to bring trash cans to curb on t... Latest reply by Karlens0

Hi all - first time poster, long time lurker. I have a situation that I'm not quite sure how to handle. I do 30+ day stays and require they request to book (I don't offer instant book). A guest requested to book a 5 week stay a few weeks ago starting in ... Latest reply by Frances3408

Before the latest update, on the Today tab/page, for all upcoming reservations, the number of days until any given guest arrived was clearly displayed on each reservation card. It said: "<Guest name> arriving in <n> days." That feature has either been mov... Latest reply by Joan2709

Need the notes back ASAP Please. Latest reply by Shelley159

For the past few days when I try to open the Airbnb site (Firefox, Win 10 laptop) it just does that pulsing grey thing and doesn't load. Latest reply by Joan2709

I've had the worst experience with Airbnb support. As an experienced superhost with multiple listings, I'm extremely disappointed. What should have been an easy customer support review to remove a negative review turned into a very unreasonable experience...

Briefly: I am neither a host nor guest. I am the owner of a property in Virgina that is being rented out without my permission, and in violation of the long-term lease, HOA guidelines, and County ordinance. This is a clear violation of the lease our 12-mo... Latest reply by Helen3

I booked a room at a Hyde Park London airbnb. Long story short I was forced to leave on day 3 out of a 24 day stay because I found out she and her husband were videotaping me. She proved it by submitting video footage of me preparing to leave airbnb. When... Latest reply by Patricia2526