Support with your bookings

Airbnb exists to create a world where anyone can belong anywhere. This means every member of our community should feel valued and respected. We understand people may have diverse opinions, but it’s important to express them with kindness and understanding...

Did anyone receive the message below from the Airbnb team and what did you do with it? We are contacting you after the President of the Republic vetoed the approval of the "Mais Habitação" proposal last August 21.The Portuguese Parliament has now to e... Latest reply by Paula

We are having issues with plumbing a day before guests arrive. The plumber has been working on it for two days now and has not guaranteed that it will be finished in time before the guests arrive. What can we do and what how can airbnb support us regardi... Latest reply by Paula

Hi My property is in west palm beach. We gorgeously decorated. Gorgeous pool. We have super host status. Our bookings have been at a radio silence for a bit. We had our first terrible guest who didn’t want to stay before he even got to the house bc he cla... Latest reply by Paula

Hey there. I have a few questions… I recently had a renter that was very loud and knocked on the neighbors doors. They had good reviews when they booked. How should I respond? I was going to reach out to them privately before I write a review. I’m concern... Latest reply by Iolanda54

Is anyone else having problems with redeeming $100 Air BNB gift cards? It is incredibly frustrating that they can't seem to fix their own platform to redeem their gift cards. It feels like a scam. Anyone else dealing with the same problem? Latest reply by Juanito11

guest not sure of check out date. how do you support a guest that is house hunting. As a host I do not want to block off date of a potential future booking. please advise. Latest reply by Patricia4201

So, in my house rules I specify that guests cannot bring other people, regardless of if they are their family or friends, into my house without permission. I host in my own home and this has happened occasionally, so I felt I needed to put my foot dow... Latest reply by Shirley26

As mentioned in the tittle my host smoke pot and for me is very disgusting. I left a message to the host about the situation today morning but i don't know what would be the next step, someone could help me, how to proceed? Thank you very much in advanc... Latest reply by Ivan2351

I have a guest who booked back in August. She booked and blocked off Sept 6- December 16th. Due to no fault on our end she is wanting to cancel her reservation about 3 weeks into her stay because of “family issues”. We have our cancelation policy for long... Latest reply by Mike-And-Jane0

I sent in a complaint about a HOST, cursing me and harassing on my personal cell phone this should never be allowed .Airbnb should like remove HOST who does things like this ... All Airbnb did after I was harassed was say they have a warning and if the...