Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Tagny0

Airbnb "superhost" accused us of damage, filed the claim on June 23, 2024 per a recorded phone call with Airbnb representative named Sweet, however we did not arrive to their location until June 25, 2024 and now Airbnb is siding with the host demanding pa... Latest reply by Bill1671

I do not have access to the phone number that I have signed up with. And Airbnb refuses to just send me a verification email to verify my identity that way. If I'm not going to be able to access my account, then I want it deleted but they also won't do th... Latest reply by Bhumika

I’ve had almost universally positive experiences with Airbnb hosts. They’ve all given me glowing reviews, often pointing out how clean I’ve left their places. I’ve never had a major problem with one before, but I’m dealing with an extremely unpleasant sit... Latest reply by Erik2315

( not sure if previous message was posted ) Search co - host for my dublin center apartment if you have experience in it please contact me starting ASAP Latest reply by Joshua-Ira0

Dear Super Host, I am a new host who has spent the past few weeks setting up my account and working with Airbnb Support to ensure everything was perfect for my first guest. Despite advice from other hosts that I might be a bit late in launching my listing... Latest reply by Helen3

Hello, I am looking for a simple solution. I have some family coming to town, I want them to be able to book on AirBnB so that they pay cleaning fees etc... but I would like to offer them a special rate. Is there a way to do that with a coupon code? I can... Latest reply by Mary-and-Randall0

I have a guest who stayed in my Airbnb over the weekend and they are complaining about noise and light, and have requested a refund, I am not sure if I should provide it. I have lived in my apartment for over a year and a half and am airbnbing it while I... Latest reply by Rebecca

Hi Everyone! My name is Vilma and I'm a new host on here. Launched my listing two months ago. I have a question regarding a guest that broke my rule of no smoking. They stayed for 5 days and smoked inside the house. My cleaner alerted me and our home wh... Latest reply by Rebecca

It will be a LONG time before I rent again from AirBnB!! Just returned from a two-week family vacation in Europe and we booked multiple rentals with AirBnb; of the 4 places we had one BAD property. The host showed two separate listings as one unit. We wer... Latest reply by Mike-And-Jane0

Hi there, I’m new to hosting in the past 4 months. Up until now all my guests have been very easy going and respectful of the house. my last guest had contacted me during the stay saying the toilets weren’t working. I sent my maintenance guy over to th... Latest reply by James3814