Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Hi, I'm Silvia, 29 years old, from Vienna and I rent out my flat on Airbnb on the side to earn some extra money. I have put all my heart and soul into this flat and try really hard to be a good host. Unfortunately, 2 weeks ago I received a 1-star review, ... Latest reply by Silvia3030

My housekeeper missed the cleaning date and did not have the house clean prior to guest arrival. How can I credit back the $150 cleaning fee once settlement has been deposited? I would prefer giving them credit against their credit card, if possible. Latest reply by Shelley159

We had a stay scheduled and complete their stay as well as added a few more days on, but our wifi wouldn't work. We spent many hours with the help desk of our internet provider trying to get the wifi to work, but it is still down and the stay has since e... Latest reply by Kia272

I am staying in a studio apartment in the Gap Barbados. First day I electrocuted myself on the hob which was replaced immediately. I have a shower with an electric cable coming out of the wall above it. I'm guessing for hot water. The windows are bar... Latest reply by Paula

What does AirBnB do about unsafe homes such as one with a pool, no fence, says perfect for kids? Seems like kids should not be allowed near pool with no safety fence, or at least called out ** **[Identifiable listing link removed in line with the Com... Latest reply by Kitty-and-Creek0

changes in host ability to respond to emails received re guests. defaults to "Airbnb your home" page Latest reply by Joan2709

Hi,First I know a very complex problem so I’ll try to be as pointed as I can. i am versed on the laws around service animals and emotional support animals and I support 100% not discriminating someone because of an animal in these categories. Here is my c... Latest reply by Helen3

I am writing for my wife who is a super host in Toronto for many years now. Her nerves are shot and cannot take any more. 5 days ago ALL of our bookings in one of the two bedrooms we host in our family home were cancelled by Airbnb. When questioned she w... Latest reply by Anthony848

Had anyone had the unfortunate situation of finding out about a guest stealing and needing to confront them on the spot? Earlier this afternoon, I just realized that one of the guests staying with me was carrying my handbag while she was on the way out, a... Latest reply by Vicky595

I have just listed with Air B&B and taken my first booking for 3 days over Christmas. However, now I am looking at the guest profile I see that they have been a member since 2017 but there is no information apart from a photo. No reviews. I am wondering i... Latest reply by Jane1122