Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

if my flight is cancelled due to the government shutdown, can i get a refund on my reservation? Latest reply by Joan2709

Hi everyone, I’m hoping someone here can offer guidance or share what’s worked for you when Airbnb customer service isn’t responsive in an urgent situation. My husband and I are currently staying at a listing that turned out to be a bait-and-switch — the ... Latest reply by Rebecca

My name is Xiaomei, and I recently joined Airbnb as a host! I have a beautiful home available for rent in Tampa, FL 33610, situated on a spacious 0.26-acre lot. The house features 3 bedrooms and 2 bathrooms, offering a comfortable stay. I'm excited to con... Latest reply by Ingrid-Katherine0

Steve made a reservation for one person. He stated in messages that he is in Baltimore (but not before check-in date and time) and he gave access codes to a third party, he claims was his wife. I was never made aware that his plans had changed and he woul...

A few weeks ago we rented an Airbnb in Portugal for a week (it was great BTW). The owners has now contacted us claiming that we installed a "Premium Sports Package" on their TV and they want 600 Euros. He is not offering any documentary proof beyond claim... Latest reply by Paul12613

Hi, we allow 'Instant Book', we don't discriminate, but there are a-holes in the world, and accommodation providers are a soft target. We had a disaster at a different place a few years ago (AirBnb were helpful with renumerating for the damage, but we w... Latest reply by Emilie

I recently booked a listing on Airbnb app and the host didn’t respond so I get an email that I will get a refund in 3 days I wait for 5 days no refund in my account. I report the issue to the Airbnb support chat then receive a call from ** I complain abo... Latest reply by Emilie

With this new release, I can't add notes to my calendar. I need to be able to add notes to any dates of my calendar (on reserved dates with Airbnb or with another application, on blocked dates, on open dates). And I need to see and modify notes in the pas... Latest reply by Joan2709

Im a little frustrated. I a am new to hosting and I received a request to book an entire month. AirBNB pre-approved them and I asked the applicants for proof of identity and the same selfie as well as a social media account. They responded right away wit... Latest reply by Diane1781

Dear AirBnB-community, I would like to get your feedback on circumstances that have arisen in our current stay in Paris with a four-month rental. In the building, there is a renovation going on (Mon-Fri from 7AM to 7PM), which included the use of jackhamm... Latest reply by Racquel28