Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

They always send an inquiry asking if the available dates are open, and always want to stay for exactly 1 month. Most of the time they want a video of the property. they all are on Airbnb for less than a month. I bet i have 10 of these to every one le... Latest reply by Daniel11868

On this error please.. anyone help i have to book asap and got this problem on airbnb. I had this problem since airbnb keep declining my payment. Right now when i want to change from my previous method ( debit card ) to Credit card , i can't event make th... Latest reply by Rebecca

Beware! The owner of this property is a scammer. After booking he called me demanding more money. Then, just two hours before my arrival, after asking for my ID, he refused to let me enter—causing me to lose the €480 I had already paid. He specifically re... Latest reply by Helen3

Latest reply by Rebecca

Hi everyone I’m hoping that someone could help me out and help me get to someone who can actually help me instead of senior case mangers who have been answering the phone and have not been helpful and do not care about what I have been put through. I made... Latest reply by Rebecca

A local guest booked our place claiming that they're visiting the area (then later I found out that they actually live in the area but that is a different story). By noon of the following day after having already stayed the first night she claims that the... Latest reply by Miguel1394

I have properties that need to repair in the month of April but I have bookings in June July August Latest reply by Emilie

Hi fellow hosts, I just want to find out what do you do if guests do not send or refuse to give you the required information that we need to send to the Ministry of Interior. Do you cancel their booking, and does Airbnb assist regarding this? Regards,Car... Latest reply by Emilie

I had a guest who showed up 2 hours prior to check in. She looked at the listing and loved it. It is posted in the listing to let me the host know within 2 hours of check in of any issues that they have so I can fix the issues. Instead I got a thread t... Latest reply by Emilie

Until Last week, every new booking from a previous guest just added a new line into a single chat thread. Now I get a new chat start every time a repeat guest books, anyone else getting this? Latest reply by Frances3408