Support with your bookings

Airbnb exists to create a world where anyone can belong anywhere. This means every member of our community should feel valued and respected. We understand people may have diverse opinions, but it’s important to express them with kindness and understanding...

HiI've booked an AirBnB where I've requested that the host speaks English but when I arrived, the host didn't speak a word of English and they were giving me instructions in a language I have no idea about.Furthermore, their listing is not clean. There ar... Latest reply by Helen3

When I check guests’ past reviews I am never able to click through to the host they stayed with. Is this something to do with using an iPad / iPhone app or this the case on laptop? Searching specific hosts in big cities is often time consuming. In the ca... Latest reply by Leigh23

I had a guest complain that a glass-topped table on our porch was "dirty." We are in the middle of winter and though I wipe off the surfaces on the porch between every guest (or every other depending) snow, rain, and dirt can blow onto them. It is an outd... Latest reply by Judy819

Anybody else experiencing this? Repeated phone calls and messages have not resulted in receiving payment that should have been released almost three weeks ago. Lots of promises to escalate this to next level, contact me back, resolve today...nothing! C... Latest reply by Terri375

I've been trying to book with airbnb but I have not been able to. I keep recieving the message "Something went wrong while processing your request. Please try again." Thank you for your time. Latest reply by Helen3

@lucy from Richmond Texas. I want to express how awful it was for you to cancel a reservation booked weeks in advance of my group and I traveling to Houston this past weekend to only receive a notification that the home was cancelled by you as we landed w... Latest reply by Helen744

Here is my story. I Have very strict rules about smoking and I had the guest exciplicitly agree to $1000 fine in case of any smoke anywhere on property. I live downstairs and I smelled weed. I went up knocked on their door and asked them to leave the apol... Latest reply by Mar125

Good morning,We've been hosting for 2 years, and have maintained super host status. I recently added a second property - which is our house, but listed it before I was actually ready to and had to cancel some bookings that happened - now for that second ... Latest reply by Mike-And-Jane0

On July 21st 2023 I had a guest stay in my Airbnb. This gentleman broke one of the windows between our two Airbnbs and also broke a window screen in our front window after locking himself out of the property. I immediately filed a complaint with this gues... Latest reply by Konrad67

HiI’ve been hosting for a few years and haven’t encountered this. This is my home - I have a 7 night minimum booking requirement with a strict cancellation policy. Guests with a booking in late October (made many months ago) have advised me that because o... Latest reply by Vicki614