Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

I find the Airbnb Search Engine Not User Friendly for Finding a listing by Name but markets like Google. And list those rentals who pay more to be on the first page, and least interested in what the customer wrote for a request. Why wont they allow the c... Latest reply by Helen3

Brian I had a crazy experience last week in FL renting a room in North Fort Myers with my wife. We had a cockroach in the shower and we communicated it to the host. They felt it wasn’t a big deal which is crazy in my mind. We ended up leaving the prope... Latest reply by Cheri354

Unable to complet booking 3 days money block in airbnb acount in credits no help from customer servicesi , i m unable to complet reservation, the airbnb don’t help me they keep my credits block in the acount and nobody help me 3 days trying to book a hous... Latest reply by Paula

I have to give Plaid access to my ban account balance and transactions in order to continue spending $12k a year on Airbnb. uh NO!. Most of the same properties are on VRBO now so I'm gone. The brilliant executive that infected Airbnb with Plaid needs ... Latest reply by Craig922

I’m a super host and co-host of several listings. The guest overstayed and hours after the reservation was over, she(Abbey) sent a message requesting 7 days credit/refund for the days out of the month that they were out. We denied the request then they de...

My rental is in a remote location to which Google maps gives incorrect information. I have a PDF with clear detailed instructions and pictures of landmarks on how to find the house from the airport. There is no way to send this to the guest. I see there a... Latest reply by Guy991

A recent guest and I had a disagreement over their booking. As part of this the guest broke 6 of the 8 AirBnB ground rules. This has been reported to Support. Since the original disagreement the guests have been submitting multiple false reports against ... Latest reply by Polly164

Is it possible to rent an AirBnB for an offsite meeting for a nonprofit board of directors? It would be 10 people from a well respected organization looking for a change of atmosphere to do strategic planning and share a catered meal. NOT a party. Latest reply by Heather1918

1. I purchased an Airbnb gift card online.2. My credit card company approved the purchase. I know this because I called them after Airbnb declined the transaction.3. Airbnb declined the transaction, yet charged the card, proving that the card was approved... Latest reply by Rebecca

I am a 6 year AirBNB client in urgent need of a booking. Why is my account suspended? I need this asap. Latest reply by Rebecca