Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

I'm experiencing an issue with completing the payment process for a 2-day booking.After entering all the details, I'm stuck at the payment confirmation step with my phone number.Every time I try to enter my number, I get the message "You’ve reached the ma... Latest reply by Emilie

I am trying to book a place and entered my CC info, which is accurate. But the site is hanging, like it's processing. If I reload, I run the risk of being double-billed, right? What do I do? Latest reply by Emilie

I travel a lot and it's impossible to manage my listing without the functionality of the notes in the mobile app. We don't all sit in offices by desktops AirBnb!!! Please add notes on the mobile app back in.

I now see little red circles on a few dates on my calendar. What do they mean? I have smart pricing turned on. I don't think they are low rental days. For instance July 4 has a circle, and most weekends are also endowed with the little red circl... Latest reply by Lorina14

Airbnb is refusing to remove a retaliatory remove from my listing. They originally sided with us and refused the guest a refund. Once that happen the guest went and left a negative review that clearly is not true. What else can be done from here? I am thi... Latest reply by Joan2709

Airbnb administratively canceled a stay on hosts/guests behalf (it was agreed mutually on the phone with Airbnb support), we have both phone call records and message thread confirming Airbnb agreed to administratively cancel the booking - penalty free. Gu... Latest reply by Darlene-Ann0

Is there an easy way to ask someone if they want to extend their reservation one more day at a discount? I’m wondering if there is an automation and not just a message. Latest reply by Elisa

Hi everyone, I’d like to share a recent and very troubling experience that I believe all fellow hosts should be aware of.A guest with multiples past stays booked my property on March 20 for a stay scheduled from June 17 to June 21, under the “Super Strict... Latest reply by Joan2709

Hello, I’m new to hosting and I need some help. My listing hasn’t been getting any bookings, and it hasn’t moved much in search results. Can you please help me understand what I can do to improve visibility and get more reservations? I would really apprec... Latest reply by Emilie

Our neighbors threatened to sue us, our HOA President (who has helped us significantly work to appease these neighbors) and our HOA board if we do not shut down within two weeks. Nobody can figure out why they do not like the AirBnB other than their leg... Latest reply by Cali226