Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

We have 60 reviews from guests and of those 60 we've had 2-3 reviews that ranked us at 4.5-4.9. Those reviews were during the first 2 years. For the last 3 years we have gotten solid 5 star ratings. We've earned every one of our 5 star reviews that we'... Latest reply by Rebecca

Hello, Unfortunately I have had to cancel a booking as the current guests reported a leak, which I need to fix. The cancelled booking is now blocking out my calendar. When the leak is fixed, I want to try and sell the dates again. Can you please unblock t... Latest reply by Shelley159

Hello, I am interested in becoming an Airbnb Co-Host. If any Hosts has listings that you would like to collab with me on please feel free to contact me. Thank you! Latest reply by Rebecca

Hello. I am new to hosting on AIRBNB. I have a rather large inquiry for a 50 day stay. It is in a summer lake kind of area and the inquiry is during the winter season. The inquiry is coming from an account that was created this month. Im curious to know, ... Latest reply by Joelle43

Hi everyone,I’m a guest seeking guidance on a Health & Safety issue that hasn’t been properly resolved. I stayed at an older home that turned out to have mold contamination through the HVAC system and mold in many areas of the house. A professional remedi... Latest reply by Mike-And-Jane0

I’ve seen multiple reviews that say the Airbnb i booked is full of cockroaches but support can’t do anything until i go in person. Has anyone experienced something similar? I’ll be traveling alone and am scared of bugs, guests have said the infestation is... Latest reply by Patricia2526

I am happy to give my guest a partial refund due to her event being cancelled due to bad weather from hurricane down south. How do I do it? Latest reply by Sallie37

Hi there. We’ve been travelling through Italy for the past 3 weeks and supplying our passport details along the way w each host. Although this last host has asked us to additionally take photos of ourselves and children holding their passports for additio... Latest reply by Angela1056

I was prompted to try twice through Airbnb to have it removed and was immediately denied. This squatter is a convicted felon. Latest reply by Keren75

Hi All, I've been a co host for a few weeks now and I want to streamline my replies to guests as much as possible, so I was hoping to starting running my listings on my computer, one thing is that I don't receive any notifications on desktop and was hopin... Latest reply by Jeremy1267