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Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Jiana5

Hi we had a guest stay with us for 3 months on the the second month the guest broke the toilet along with the 0 ring in the toilet. The guest never said anything until the ceiling came down. We went in Cleaned everything up and thought we had fixed the t... Latest reply by Bhumika

I have a guest who wants to cancel 3 days ahead of check in due to a possible hurricane in a week's time. I have a firm cancellation policy so currently there is no refund. I believe they expect to get a full refund or reschedule dates due to it being a n... Latest reply by RoniSue0

I recently stayed in an Airbnb as a guest. However, I am also a superhost. It was communicated with the host of the Airbnb that there would be 8 guests and 1 infant in the home. 30 minutes after check in the host texted me demanding money and stated that ... Latest reply by RoniSue0

We are still dealing with this issue with customer support, but we had an awful experience in the remote area around Olympic national park with 2 terrible hosts. We were looking to do some glamping in RVs in the area and planned to spend 2 nights in Por... Latest reply by Andrew-And-Amy2

Hello this is my first time using Airbnb. I have made a reservation and I’m currently staying at the property. I originally made the reservation to stay here for a month. However, I arrived two nights ago, and since then have been trying to get a refund o... Latest reply by Bhumika

Hey everybody,we are desperate and struggling very much with one of our recent stays. The host claims false damage in the apartment of €1.200,-. We have already denied the claim as well as replied to Airbnb and the host.Unfortunately, Airbnb has already s... Latest reply by Mar125

I have a renter confirmed to check in for sept 9-10. Due to weather, He has asked if there was another date he could check in.... He would like to check in sept 30-Oct 1 How do we go about doing this? Latest reply by Helen3

Hello Everyone, I have a question about trash removal. I host a private family home and recently moved from the area. Previously, I would go to the house once a week and take the trash to the local dump. Now that I moved I am not sure how to dispose of th... Latest reply by Mar125

Hi. Not a big deal but a decor pillow and roku remote were stolen from the property. It makes me wonder what if they steal a TV or something. I was reading posts here from the community and read where a guest stole a laptop that belonged to the property ... Latest reply by Maricella2

Hello. I had an issue with a guest doing damage to my property in early July and reported it. The guest denied the reimbursement request so I asked airbnb to step in. However it's been 2 months I have yet to receive an update and every time I call (whi... Latest reply by Mar125