Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Jiana5

I rented a whole 1 br/1ba apartment in one of the safer neighborhoods in Barranco, Lima, Peru. It was a high rise with my apartment on 21st floor, and concierge at the front desk, which made me feel safe. However, I woke up the next day, took a shower and... Latest reply by Kia272

Hi, guys, need advice on whether or not I should send a request for money or file a Aircover after guests left our place messy dirty and donut wheel spin on our lawn. If I do, when is the best time? The Airbnb web says that hosts have 14 days to ask. But... Latest reply by Gifty5

I just had a new, one-night-stay guest ask if they could borrow my laptop. I've been hosting for 5 years and this is the first time this happened. I didn't take time to think about it and offered my sister's Chromebook which has absolutely nothing importa... Latest reply by Jenny

WHY CANT AIRBNB HAVE WRITTEN THE WHOLE CANCELLATION POLICY SO THAT IT IS WRITTEN IN BLACK AND WHITE, AND NOT WRITTEN VAGUELY SO THAT THERE IS A QUESTION? i WILL TELL YOU WHY BECAUSE THEY HIDE THE TRUE CANCELATION POLICY TO CATCH PEOPLE AND THEN NOT REFUN... Latest reply by Jenny

We are hosts on Airbnb have been for years. A local competitor host in the same complex lost a listing last November 2021. The got a new listing to manage in the same complex as us. Now 3 weeks (each week we report the listing) since we helped Airbnb unde... Latest reply by Jenny

Hi,I am hoping for some guidance here regarding Arbnb's policy about accepting falsified documents as proof. I recently had a less-than stellar experience at a property in upstate New York, for which I gave an honest and fair review, which was taken down ... Latest reply by Sarah4838

I had guests booked for one night. They were coming to the are to pick up a classic Lambretta. Unfortunately, the sale fell though and they cancelled my booking less than 24 hours before arrival. AirBnB refunded them part of the payment.They didn't ask me... Latest reply by M199

Hello,It looks like it is impossible to contact Airbnb directly (at least I do not see such an option) so I am asking community members: Why the trip I book yesterday (and paid 50%) is not shown under "My trips"? I did get a confirmation e-mail from Airbn... Latest reply by Helen3

I would like to get in touch with a host or host leader who can provide information/guidance regarding my AIRBNB listings being banned by local municipality in Garfield, NJ Latest reply by Helen3

Hello Airbnb Community,I am facing an unresolved issue with Airbnb and would like to share my experience and seek advice from fellow members.I made a booking but never stayed at the property. On the first day, Airbnb canceled the booking and locked me out... Latest reply by Brenda1368