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Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Hi there, I had 2 issues with my oven and hood that are not working now, due to missing parts apparently. The cleaner did not notice the issue before so thus Im not sure which of the last 3 guests might enlighten on what happened. So I have 2 questions:- ... Latest reply by Bhumika

I was so close to hitting 4.8, but it dropped because I got a 4-star and a 3-star It's the first time I received a 3-star. The guest left a great review but rated 4 on value and 4 on accuracy, with everything else being 5. What I don't understand is how ... Latest reply by Helen3

Pet fee was not showing on my listing Airbnb said it was a glitch. My guest was great we did talk about the fee I feel bad asking for the fee since it wasn’t her fault that it wasn’t showing. They told me to creat a request. Very frustrating Latest reply by Mahlet2

** I booked & paid in full for a home in Portland Oregon for next week, I confirmed our stay on Saturday & now at 9 pm on WEDNESDAY i get a call that they are cancelling it. And leaving it up to me to find my own place. NO NO NO NO NO **[Inappropriate ton... Latest reply by Helen3

Here is a question/ bug report sent today: Please look at the enquiry I got for beginning of August- 2 to 7 . How many nights is that for? 5? How many nights was my min stay set for? 5? If that's right ... then there was an anomaly. The system said not po... Latest reply by Joan2709

What happened in my latest Airbnb experience really crushed any little hope I had for Airbnb in being a better customer-facing company. My airline canceled my flight and I informed my host 10 hours after I made the reservation. The host decided not to ref... Latest reply by Adam1990

October books dramatically dropped off for us. In fact, it is half of what it did last October and a 1/4 of this September. This month we have only had 1 booking. Two days this week I have searched as a traveler for my home and realized it isn't showin... Latest reply by Paula

Good Morning, This is Yesterday's Tomorrow Guesthouse, and i would like you to send me screen shots of how to change my booking times, please.? Looking forward to hear from you ** **[Personal details removed in line with - Community Center Guideline... Latest reply by Paula

Hello Airbnb Community, I'm in a stressful situation and could really use some advice or support from anyone who's been in a similar boat. Here's what happened during my recent Airbnb stay. So, picture this: I wake up one morning during my stay, and I... Latest reply by Helen3

Hi, has anyone observed an increase in guests exploiting hosts by leveraging Airbnb's unverifiable policies to obtain refunds or partial reimbursements? I've been hosting for a year and a half, and in the last low season, I faced this issue two or three t...