Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Tagny0

Sometimes when traveling and in a different time zone I need to respond to guests questions. Often I'm concerned about the time change and don't wish to wake up our guests during sleeping hours. Is it possible to message a guest so that if they don't have... Latest reply by Helen3

Hi, wondering what people would do in my situation:The guest reported that a car window (passenger side) was broken due to a flying rock from weed whacking by the landscaper. They have photos to prove this. Am I responsible for this? How would you resolve... Latest reply by Britta739

 I just go an inquiry on my VRBO listing. Of course I did not share any personal information but just be cautious, scammers are trying everything and anything to get your personal information, and money. Latest reply by Jack2349

We have had a booking enquiry made on our airbnb property. The enquiry however has been automatically blocked by airbnb as it flagged a possible party. I have corresponded with the client and she assures me that there will be no party, and that they are j... Latest reply by Mike-And-Jane0

Do we have community group on FB/Telegram/others ? Latest reply by Till-and-Jutta0

How does Airbnb screen these people? and is it true? What should be my next step? should I ignore their request because Airbnb said I don't need to respond? or should I respond? Latest reply by Alison1015

I need help on handling two booking situations.First booking situation;1. I had a guest book 6/5 for 2 guests for a week stay. Upon looking at the ring camera the next day it wasn't the guest in the photo. We have it listed we do not accept third party bo... Latest reply by Bhumika

I recently have a guest who gave me a 3 star rating in Value and Overall rating, mentioning that my place is a bit expensive for her but the airbnb algorithm would not offer her anything more affordable. The housing in my city is expensive in general. I b... Latest reply by Chris-And-Nicole0

Apartment booking finalisation Latest reply by Bhumika

I think it is time for Airbnb to step up when it comes to guests without reviews. Airbnb needs to send immediate messages to guests reminding them to respond to host inquiries in order to secure the booking. As soon as a request comes in I respond with qu... Latest reply by Catherine2511