Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Jiana5

Hi allI was hoping to get help with a booking and wondered if anyone has had the same experience as me. I booked accommodation through Airbnb with cottages.com. Made the first payment successfully but then the second payment failed. I wasn’t aware of the ... Latest reply by Helen3

I've never posted here before but felt the need to. I rent my spare room out and have never really had any issues with guests, quite the contrary and I also have a high rating. However, yesterday evening a young guy (believe to be a student) arrived quite... Latest reply by Huma0

Hi so I’m new to Airbnb and the other day I booked a place near Disneyland to stay a couple days with some friends. The host messaged me shortly after sending me the address. I didn’t think much of it. However today I noticed that the address that shows o... Latest reply by Tim3300

Well this might be a new one, so hold on to your hats! I had a guest cancel on me after she had paid upfront and had 48 hrs to cancel and get her money back in full. Unfortunately, she did go over their 48 hr policy. I have a Strict cancellation policy... Latest reply by Helen3

Recently a guest gave us 1 star just because the heater was not working for 1 night. The very next morning we fixed the heat, and we gave them a partially refund for that night and now they gave us a negative review saying we did not issue any refund to t... Latest reply by Fred13

Hello - I’m currently staying in an Airbnb in Madrid, halfway through a 2 week stay. Yesterday, the bathroom light went out while I was getting ready. I messaged the host about it, asking if it could be fixed. Then the light came back on 20 minutes later.... Latest reply by Huma0

We booked 6 nights (Jan. 12 - 18) with a host where within the first 12 hours, we had a long list of things that didn't meet our expectations. Some little, others not so much (no climate control in the unit, bed with 6-12" sag, no access to pool and spa a... Latest reply by Fred13

A number of neighbors banned together to file a lawsuit against an AirBnB listing that was exclusively for large events. The situation was so bad that the judge actually banned the property and its owner from operating a short term rental and banned it fr... Latest reply by Fred13

While staying in a St kilda property via Airbnb, we were charged 13 days after for a damage reimbursement of 5k gbp. When we first arrived there was a clear sense of wear and tear around the property from what could only be previous residents/the building... Latest reply by Huma0

I stayed in an apartment that said that had Wi-Fi, but when I got there, it didn't work a single day. I almost lost my job because of it. I had to leave 2 weeks earlier than expected of the apartment. 1. I requested a refund for 50% of the stay, the host ... Latest reply by Huma0