Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

The guests Smoking and throwing cigarettes butt on our common areas, garden, driveway, ect…. Not only to ask them not to smoke in or around the common area, such as gardens, driveway, in front of carport on our property, but should I ask them to pick up ... Latest reply by Helen744

Hello, We host our home and usually have no issues booking it. Our current guest booked for 6 months but because he works in Film Industry and there are two major strikes right now that are really affecting people's livelihood, our guest reached out, sai... Latest reply by Helen744

Hi Everyone, I am a new host and just had a wonderful guest stay. I went to clean the area and found a pair of his underwear hanging over the shower. I have two options: (LOL)1. Text him and tell him he left his underwear and ask him what he would li... Latest reply by Debbie1177

Hi. I have tried everything to set up airbnb two-factor authentication PIN but every single time it shows as the PIN being invalid. I've been trying to get help from AIRbnb for 5 days but they just tell me I'm sitting up the PIN wrong. I'm really not that... Latest reply by Mike-And-Jane0

I just joined AirBNB. Off to a bad start. Host declined me because I was new and hadn't yet completed my profile. What a fine welcome to AirBNB. Latest reply by Fred13

Last year I paid $166 to insure my reservation via AirBnb. The host had cancelled the reservation few days after I received confirmation. I have been contacting AirBnb and the inusrance company few times since last year. Everytime AirBnb said it is n... Latest reply by Robin4

So , I booked a trip a couple days ago , 15 minutes later I get a email that my accounts suspended and they've cancelled my reservation , well I paid for this reservation with a 1500$ gift card my check in is tomorrow and I frankly didn't plan on spending... Latest reply by Jenny

Hello ! I was contacted by a guest who would like to book our property but is blocked by Airbnb. I also got an automated message from Airbnb saying that the booking is blocked , the guest won't be able to book because the system has detected it as high ri... Latest reply by Helen427

My last minute instant book guests showed up last night with two small kids, 1 and 3. Their reservation was for 2 adults, no mention of kids. My 2nd floor space is not kid friendly and my listing notes no kids under 12. We have ungated stairs, a balcony a... Latest reply by Robin4

Do you feel it’s a normal July or there is less tourism? can’t wait to have my first guest but nothing so far Latest reply by Kia272