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Airbnb exists to create a world where anyone can belong anywhere. This means every member of our community should feel valued and respected. We understand people may have diverse opinions, but it’s important to express them with kindness and understanding...

For those of you who have easier guests in general, I just wanted to share what a typical guest we get is like. I always blame it on the culture of the DC metro area, but who knows. Here is a recent example. Background: guest stayed for 3 nights. Was sup... Latest reply by Marie6762

Hi! So I had an issue with my second stay. During check-in, I let them know the a/c has had acted out prior to their stay, and if any issues had come up, to contact me so I could resolve it. In fact, my a/c has no issues, but the unit itself has been havi... Latest reply by Jose5538

In December 2015 we purchased our vacation home with the intent to rent it out, and gave the bug infested Washington Coast home a makeover and had it named Pacific Pearl Beach House with our first bookings soon thereafter in 2016. We have built out our so... Latest reply by Lisa723

Hi everybody! I usualy rent my flat for short period - max 1 week. Now I have a reservation for 6 weeks. Do I have to clean the flat gratis or can I charge a fee for additional cleaning (one cleaning is included in the price). Thanks, Esteban Latest reply by Dimitar27

Hi everyone, I logged in a bit earlier today because I wanted to post a new topic - before I head out for a third vaccination dose - only to see that @Laura2592 asked a very similar question a few hours ago. You can't stop great minds thinking alike... Latest reply by Nick

Is it possible to send a PDF with a message? I used to do it using the "masked" email address, but now that those are gone, I don't know how to send a PDF. Help! Latest reply by Jon2761

This is a group of seven arriving in four hours for several days. So it is not like they just need one mask. I feel the request goes beyond what is customary. Since I don’t have a lobby or common space I do not require masks and therefore should not be ex... Latest reply by Inna22

Hi, I'm fairly new to this -opened in August and have been fortunate enough to be pretty busy. And maybe I've been really lucky with my previous guests so my expectations are too high. We recently had a family of 4 (husband, wife, 2 littles) who booked l... Latest reply by Ray-and-Thelma0

Hi Everyone, We are fairly new to hosting and this will be our first winter having guests at our mountain cabin (not our primary residence). For those of you who rent out homes in colder climates, how do you handle winterizing your homes in between guest... Latest reply by Till-and-Jutta0

I have used Airbnb for a few days stay in a flat in London. Before arrival the landlord asked for £350 as a deposit, but clearly stated in the message that the deposit is for breaking house rules regarding having additional guests or neighbours complainin... Latest reply by Mohmed1