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Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Inna22

How do you handle initial and final contact with guests? Our ABB is in the house next door to us, and our check-in instructions make it clear that we're close by. However, especially given Covid, some guests value the keycode process that enables check-in... Latest reply by Hal3292

A few days ago, I had a reservation but the guest never arrived, and sent a message informing that instead of himself, someone else would arrive at our appartment without giving any further info such as the name of the other guest, or even an expected ti... Latest reply by Timo592

I have a guest who didn’t return keys of apartment and also didn’t return remote control for parking gate and fob for amenities.my condo charges $250 for all those items.I start a complain thru Airbnb, and they don’t want to pay. They got me in circles, a... Latest reply by Sudsrung0

I was just curious if anybody prefers reclining sofa/love seat or regular sofa/love seat in their living room? I do host families and dogs. Latest reply by Lorna170

I AM A HOST. I keep getting repeated requests from a guy, seems to be chinese, who want to rent the house for several months at a time, but is fake. Airbnb has already deleted his accounts as spam but he keeps creating new accounts!!!!! I AM AFRAID of th... Latest reply by Emiel1

I had an unusual event with recent guests. When I went into the home to clean after they checked out, I noticed several pieces of art missing from the walls. As I was walking through the home, trying to find where the things were, I received a message fro... Latest reply by Anonymous

Hey everyone, there was a guest of mine who cancelled his stay in the 2nd day of his 5 day stay, his reasons was the poor wifi connection , a not cooling fridge and a blocked shower drain.Well i am checking the house before every guest and everything was ... Latest reply by Huma0

AirBnB’s new “no pic needed” policy is HORRIBLE and dangerous to hosts and guests. It leave hosts with no way of knowing that the person checking in is the person who actually booked the reservation, without rudely asking to see a picture ID. I was told t... Latest reply by Andrew2799

Boa tarde, Um hóspede fez check-out hoje e deixou apenas um dos jogos de chave no lugar combinado. O outro jogo eles perderam ou levaram com eles. Ainda não me deram resposta sobre isso. Caso não me respondam, o que posso fazer a respeito? Por segurança, ... Latest reply by Maria16256

Hi Everyone! We're thinking about getting the Disney + Bundle (Disney, Hulu, ESPN) for our two guest rooms. However, I don't know anything about how profiles work on Disney +. Can I have different logins for different profiles on the same plan? Or can I ... Latest reply by Kia272