Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Inna22

Thrilled and honoured to be named a Superhost. I am still learning but try to make my guests feel at home. Latest reply by Deb216

My situation is that I stayed at a supposedly "luxury apartment" where the furniture was worn out, the beds in bad shape, towels with holes, everything you see on the ad is deceitful because this host is using old pictures. The pictures here depict the re... Latest reply by Gwen386

I have several guests that are doing an 8 day stay and I would really like to do maintenance on the hot tub during that time so it doesn't get bad. Is it okay to ask to do that while the guests are staying there? I'm new to hosting, thank you! Latest reply by Till-and-Jutta0

This used to be a huge reason I would use AirBNB but I can no longer find unique stays. They've added "curated categories" but the UI for searching in those categories is pretty broken. I used to be able to see what they unique stay types available were ... Latest reply by Mary1741

Take a look at this place (not mine) Some cleaners here in Phuket turned up to clean this place,What would you guys do? It seems this was a LTR Dirty Pigs, Latest reply by Gillian166

We have an oven that is turned on and off by a knob. I will say that it took me a while to get used to and I include instructions on how to use it in the listing but my guest this weekend told me that when she tried to turn it on it was broken and fell of... Latest reply by Robin4

Hello all.I have just begun hosting with Airbnb. I have had 5 stars - and then a 3 star. The 3 star complained about things that were evident before booking. I am pretty upset because I got a notice from airbnb that I might be put on the "naughty" list... Latest reply by Sudsrung0

I have been with airbnb since and a superhost since 2013 and ready to cancel.I recently had a guest who reserved for 1 week after he checked in he mentioned to my cleaning person he saw a dog in the yard and he has alergies my housekeeper told me he m... Latest reply by Lorena690

Hello and Happy 2021! I had a group of 4 set to check in on New Years Eve. We chatted the day of their booking, which was earlier in December. My standard process is that I send out house rules 3 days prior to their arrival date. I ask the guests to confi... Latest reply by Helen3

Hi everyone, There are always discussions going on here regarding reviews, quite understandably, as they are a vital component of and have a direct influence on your hosting business. They allow guests to read about others’ experiences, and are a gre... Latest reply by Mary419