Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

I had guests this weekend who were competing in a triathlon. When they arrived, they had 2 bicycles, and expected me to have somewhere for them to lock them up - they’re the expensive competition ones that cost over $10,000. Regardless of this, they didn’... Latest reply by Cormac0

Hi guys, I need help.A month ago I stayed in a apartment with my child on the Goldcoast in Australia. I arrived and when my daughter wanted to watch cartoons I couldn't find the remote for the tv, being busy unpacking and getting dinner sorted I just manu... Latest reply by Helen3

Hello Fellow Hosts - I am relatively new at this and honestly getting a bit exhausted shopping for my guests on a regular basis and thinking about stopping. Each time a guest checks-in, I provide the following:English muffins, granola bars, oatmeal, pop... Latest reply by Helen3

I am in the process of putting my brothers cabin on Airbnb. I will be managing the property, but my brother would also like to receive emails we receive. Is there any way of doing this?Thanks! Latest reply by Susan7

Hi everyone, I would appreciate some feed back on something I ask of my guests that a fellow host has told me she thinks is unreasonable. When I know someone is arriving I can't really relax until I know that they have gained access ok and are comfortab... Latest reply by Delwyn3

I had an emergency when my cleaner broke my washing machine and I needed to get an engineer in to the flat. There were clothes stuck inside the flat. I was trying to get the situation sorted immediately.. but the guest did not make it easy and said the ea... Latest reply by Imogen23

I received a biased and dishonest review from a guest who expected me to provide him with items that were not listed.I've contacted Airbnb for support and am being ignored.What can I do ? Latest reply by Sarah977

I live in the County and the rules that are mandatory for the city have not yet hit us. So people in the neighborhood are posting signs all over on stop signs and in the park that short term rentals are illegal and to report anyone they think is doing it.... Latest reply by Zacharias0

AIRBNB HOSTS BEWARE: January 1st I walked into my own house to find it COMPLETELY RUINED by AirBnB guests. COCAINE on the tables, pungent WEED smell, a wool carpet (which I inherited) full of STAINS and BURNED SPOTS (my house could have literally been bur... Latest reply by Mitch216

Hi! I had a guest a couple of years ago who probably spotted "the dust" ( or probably a stray hair) in a bedroom. I have never received anything similar about the cleaning. Not before or after that guest. Also, I received many "sparkling clean" compliment... Latest reply by Alex-and-Vaughan0