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Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Hi can anyone advise us on how much refund to offer for WiFi not working. Guest has booked in for 3 night? Thanks Latest reply by Alex

Hi everyone,I'm very upset right now and really need some support from fellow hosts who might understand what I’m going through. We’ve hosted for over five years at our rural home in Spain, with nothing but amazing reviews and kind feedback. Our local tea... Latest reply by Thembelihle1

I had an awful guest experience and tried to settle it with the guest personally. She stayed at a reduced rate and then needed to extend her stay. We gave her an even bigger rate discount. When she left, she left the place a mess. Dirty, greasy dishes, po... Latest reply by Thembelihle1

I’m a superhost with over 200 5 star reviews. I just had a guest leave a 1 star review after encountering some termites that showed up on their second night. When I spoke with him at 3AM that night, I profusely apologized and immediately offered him a ful... Latest reply by Dexter-and-Misty0

Hello,I run an Airbnb I Independence, VA. I have a guest who would like to extend his stay 3 months. Has anyone had experience with this? I spoke with an attorney this morning and it was not much help. Basically said I needed to write up a rental contrac... Latest reply by Elisa

50m larg detit mbas hotel epidam [Google translation] 50m from the sea behind Epidam Hotel Latest reply by Emilie

Hi everyone. A guest stay for a month with three cats. After leaving two armchairs we’re scratched and damaged.The armchairs were new and only been there for two months. Do I charge for the price of replacement ? $1,000 cad dollar eachHow do I calculate ... Latest reply by Helen3

as you ll see my last booking put in my apartment 3 as he says he doesn’t work the Klima this is fake review because never told me and during the reservation I have asked if all are good and he write me in my inbox and I have screenshot this Latest reply by Emilie

My guests just checked out - 30 minutes late after I already extended the checkout an hour for them. I walk in to realize the room is like a sauna and the window is open, the heat is set to 78 degrees! Our house rules specifically state to please not open... Latest reply by Karl1705

I am writing to report a serious violation of my house rules and property damage caused by a recent guest at my listing. Reservation Details: Reservation Code: ** Stay Dates: April 23, 2025 - April 27, 2025 Incident Summary: During the guest’s stay, th... Latest reply by Emilie