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Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

Hello everyone,I’m reaching out for urgent advice and to hear from hosts who may have faced a similar situation.During a recent stay, my guests deliberately caused a severe flooding in my apartment, which resulted in significant damages to my property as ... Latest reply by Riccardo889

Due to an unforeseen family emergency — my mother was dying, we had to cancel our stay. We contacted the host immediately, explained the devastating situation, and requested a refund for the 3-week booking. Any decent human being would have shown some und... Latest reply by Alejandra1443

Hi AllThe issue with the App requiring later updates on iPhones that no longer support IOS updates has not gone away. Our I phone 7 which is perfectly good won't support IOS 16.0 or later so no App, and we are not buying a new phone just for that!! Latest reply by Deb5175

Okay, so I was staying at a guest house in Bradenton, Florida. I have been staying at this Airbnb for two months now. Me and a coworker rented this place out as we travel for work. My wife and his wife and 3 month old baby travels with us full time. So wh... Latest reply by Dustin311

I often use Paypal as my payment method when purchasing things online so I don't have to enter credit card information. In Paypal, I have the preferred payment method using a credit card. I do also have my bank account linked to Paypal but I never use tha... Latest reply by Jonah73

My frustration trying to deal with Airbnb customer service is just totally beyond belief. I've been in customer service my entire life. As an Airbnb host I work incredibly hard to ensure my guests have a great experience, should they choose to book with m... Latest reply by Matthew1608

Past three weekends were booked and subsequently canceled. Two weekends ago was booked, canceled, rebooked and canceled again (same guest)- lost income of a 4 night stay. This was thru Airbnb’s “firm” cancelation policy which allows free cancelation withi... Latest reply by Kitty-and-Creek0

I have just had the worst guests and need some advice. I’ve been a super host for four years and this last guest has been so awful I am considering removing my property from Airbnb. The American couple were very nice prior to arriving and I went above and... Latest reply by John5097

My last guest left scratches on the bedroom floor. I tried to polish them as best I could but they are still visible, though hard to capture completely in a photo.I feel entitled to some form of compensation, but not sure what would be a fair amount. I'm ... Latest reply by Helen3

I stayed at an Airbnb in Newport Beach California from July 6 through July 13. on the night of our arrival I reported that there was no hot water in the master bathroom to the host via the app. no reply. The next day, I reported it again, no response. ... Latest reply by Kitty-and-Creek0