Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Why are hosts not held to policies but guests are? Community policy says they should answer within 24 hours. I paid over $3,000 for a booking that’s still three months out and asked for a cancellation as my circumstances have changed. It’s not a last minu... Latest reply by Pat271

To the CEO Mr. Brian Chesky, If your reservation is canceled by the host without any reason, or if the reason is "unauthorized party" without providing any proof, will you accept the cancelation? If the support team off you $60 and close the case and you ... Latest reply by Huma0

To the CEO Mr Brian Chesky , ** I have a serious complaint recently my stay in Airbnb stay . The experience I had with Airbnb support was a nightmare . What I experienced ? I had a bad experience with my host and I had to escalate to Airbnb support . 1) e... Latest reply by Yiqian0

I booked a place on the 16th of December, I was supposed to stay at the place from the 29th of December until the 15th of January. I messaged the host on the exact date I booked his listing, he didn't reply. I contacted AirBnb support that I'm fearful tha... Latest reply by Bhumika

Can not find comments by hosts about how I was as a guest. Any ideas on how to find the comments? Thanks! Latest reply by Huma0

We have been running our property for over 20 years and since Airbnb appeared on the scene we get 99% of our bookings through them. The Barn is attached to our house and we refurbished the Stable which is a lot smaller 5 years ago, so now we have 2. The c... Latest reply by Elaine701

Paid $2900 to Airbnb, arrived at the place, and asked the apartment office for directions.The office will tell you your stay is ILLEGAL, and the Airbnb host will threaten you that you will be evicted.The Airbnb support team will tell you that according to... Latest reply by Qi21

I paid for rent house by this company but I didn’t get really address can you help me please Latest reply by Huma0

We have a guest who is asking us to provide a chef who would prepare daily meals for him and his family? Can we structure an arrangement with him within the Airbnb guidelines. Can you connect us with a super host who has done this in the past. Thanks Latest reply by Inna22

Hello AirBnb community As many people on this forum im a Super host striving to get the most out of my property at the same time providing the best posable experience for my guests . A big part of a successful listing is being able to communicate to ... Latest reply by Huma0