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Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Jiana5

About 15 years ago, I started volunteering with our local tourism commission, and I served about two years in a regional tourism development board. While I was doing that, I heard a lot of things that led me to believe we needed a customer service trainin... Latest reply by Gillian166

... the guest CLEARLY makes a mistake???? I completely get it that they don't wanna allow review chages BUT when the guest leaves a great review and wants to come back but makes a mistake with the star rating WHY is it impossible to change it? It ruins ... Latest reply by James413

Hi,My instructions to guest say, "Check in is at 1:00 unless other arrangements are made." Sometimes it's no big deal. Today, I had a guest arrive and let himself in at 730 am. I went over and knocked to see what's going on and he called out (without c... Latest reply by Huma0

Hi Everybody! I created a digital guide (PDF FORMAT) for my guests with all the information about the apartment, things to know about the place, how to arrive to the place , where to get the key, touristic information etc...I use to send by WhatsApp this ... Latest reply by Stacy341

My Airbnb is a small one bedroom flat in great location, even though it is always clean, it is not exactly the most modern and newly refurbished, however due to that I keep my prices very low and hope that the guests will understand that even though great... Latest reply by Huma0

Airbnb refunded a guest who cancelled their reservation hours after they were scheduled to arrive at my home. My cancellation policy is moderate, so no refund for cancelling that late would be provided. The reason for them cancelling was that their flight... Latest reply by Amelia-Bland0

Went into my inbox today and all of my guest photos for inquiries/requests are hidden. I only see the photos of confirmed and past bookings. If I remember correctly, didn't airbnb do this for a stint a while back, to try and reduce discrimination or som... Latest reply by Helen3

I just realized I posted a public response to a (very happy) guest's review that included information she had put in the PRIVATE response portion. Whoops! Will Airbnb not let me get in and edit my public response? That seems only fair - it's not like a ... Latest reply by Mike294

We have been hosting on Airbnb & the naughty V word site for several years. Since the Pandemic we have seen a dramatic increase in guests becoming more unruly, disrespectful, and destructive. I was wondering if others have noticed the same and if anyone h... Latest reply by Zoë32

I have dark gray embroidered towels that say “makeup” on them right in the open on the bathroom shelf. I also have in my welcome book to use the makeup towels for makeup removal, which they must open to get the Wi-Fi password and it’s on the same page. Wi... Latest reply by Lorna170