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Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Good Morning, I have just responded to a Guest review ( after I first posted host review so then responded to some comments that the guest made to me in private). I note that this review is public!I thought host response to Guests private note to them wa... Latest reply by Janice311

Hi All I tried to make a reservation for 9 days ahead. I got a message from Airbnb saying it was cancelled citing "last minute booking of big houses" and also restricted my account from making any reservations. I believe its part of the new program at Air... Latest reply by Mike-And-Jane0

Which ratings are being taken into account to calculate if the requirements for superhost status are being fullfilled? Is it only the general rating for each booking or also the detailed ratings for cleanliness, communication, check in etc.? Latest reply by SurfandChill--Nina-and-E0

Not sure what this is for 路‍ Latest reply by Sudsrung0

I had guests not follow check-in instructions and get frustrated because of it. They asked me to refund their $9,000 reservation because of it, also stating the home wasn’t as “luxurious” as it should be (I have over 1,000 5-star reviews). I declined. App... Latest reply by Fred13

Hello I am a new host and have received a request from a guest who would like "video Tour" of my house and would it be okay to give them my contact information "this will facilitate our communication." What are your experienced thoughts? Thank you! Latest reply by Helen3

Hi, I hosted people in my home before COVID-19, and recently resumed hosting in my home. My first guest requested on 11/17 to stay from 11/17 to 11/24 and I approved it. I communicated check-in instructions and the guest arrived. I introduced myself, told... Latest reply by Bhumika

When is it ok for the host to text you during your stay? Also if it’s a multi family dwelling shouldn’t this be clearly stated in the title and description? Latest reply by DeAnn300

UNCONSCIONABLE customer service. Had a month long stay cancelled only a few weeks before we were set to arrive. Air cover claims are fraudulent. Did NOT help us find a comparable place (sent studio options 2 towns away when we’d rented a 3 bedroom home) a... Latest reply by Debra300

We have rather odd windows at our circa 1850 place with 18 inch deep window wells. Our cottage is solid stone and the walls are that thick. As a result of both that and the wooded lot, the main room can be rather dark. I have been hesitant to buy curtains... Latest reply by Charles1466