Hello everyone,
You may have noticed that there is an option to mark responses as a Top Answer.
We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts.
What are Top Answers ...
Latest reply by
Quincy
Hello! My husband tried to book a 30th birthday get away for him and I, and they denied us because we used Airbnb once on his account. They said it’s not enough reviews and I needed reviews on my account. I don’t have any since I normally book hotels sinc...
Latest reply by
Pat271
I Iive in my home and Airbnb 2 rooms for long term lettings of 5-6 months. I am hosting a guest until May 23. They would like to have friends come to visit for the weekend throughout their stay. They are saying that they will be away for some of the t...
Latest reply by
Helen3
I am at my wits end and would really value your advice and help. Ideally I would like to know who to escalate this to as I am not getting anywhere with the support team. I am a Superhost and have been on Airbnb for 3 years with no complaints and glowing r...
Latest reply by
Anand-And-Chef-Mason-Gre0
Hi fellow host! I would like your input on a issue that seems to be very common and is a definite problem. I allow two animals max. I have a flat pet fee and a list of pet policies and rules I send out to each guest before their arrival. I do this to avoi...
Latest reply by
Gaby259
Hello . I’m a female super host.I have 5 start rate.I live with my dogs in the living room and I rent 1 bedroom in ny apartment. The last bookings I have hard timesometimes with the guest especially females; they acting nice to me , they want to be my f...
Latest reply by
Salma109
Where is the support from our partners (Airbnb) when it comes to handling bed bugs? This last Sunday my guest notified me at approximately 7:00 am she thought there were bed bugs in her bed. I was over at the property within the hour. Through my inspecti...
Latest reply by
Helen3
Hello Everyone! I'm still fairly new to hosting and I'm curious how many of you go about screening potential guest when they have no reviews and little profile information. I recently received a booking request from someone with no reviews and only a pho...
Latest reply by
Luke187
I am sure there are many other hosts like me who have experienced issues with getting guests to agree to an arrival time within the check in window. I have lost count of how many times guests have asked me to check in much earlier, and some times much lat...
Latest reply by
Huma0
Before Instant Book was changed last winter, I felt I had a pretty good handle of it. I turned on all of the extra security measures (verified identity and good reviews) and had a pre-booking message that outlined my rules, asked them their purpose of st...
Latest reply by
Huma0