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Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Tagny0

I have a 2 unit airbnb, one lower and one upper. I receieved messages from the guests in my lower unit who are in their 18th day of their stay that they have heard arguing all day from the family upstairs (they checked in 3 hours ago), as well as screami... Latest reply by Oscar16

This is all my fault. I allowed my husband's family to use our cottage for a long weekend. It was 7 hours of clean up to include: - a dirty diaper (pull up?) under the bed - a broken mirror which will require an entire vanity be replaced -broken wine gl... Latest reply by Helen3

Air Bnb claims As an Air bnb manager of 32 properties, I am disgusted with how 2 large claims have been handled and not paid out. I have contacted guests and asked for compensation, I have proof of damages and I have sent photos and invoices for repairs ... Latest reply by Helen3

Hi all!My first guest is arriving tomorrow - I have sent him my address details etc.However, I was wondering how much info the guests are given before arriving - are they told the precise address and my phone number, or do I have to tell each one individu... Latest reply by Elaine701

I am a host. If I DON’T write a review for a complaining and uncommunicative guest, will his (likely negative ) review be published? Concerned. Latest reply by Ann72

Due to a family emergency, we need to close our AirBnB immediately - so I do need to cancel several future bookings. What is the protocol for this, if any? I have composed an apologetic notice to our future guests and I'm about to send it out. Any sugg... Latest reply by Ken2304

Hi. Quick question. If a guest is breaking the house rules, can I kick them out during their stay. I have in my house rules of rules are not followed they will be ejected without refund. Just wanted to know so I have to call Airbnb before I kick them out ... Latest reply by Anonymous

Guest is staying (2) months. A few nights ago, her car broke down forcing me to park on the street overnight. She offered to pay the parking fee. The car was moved to make room but is still disabled. I am not comfortable having a broken down car in my dri... Latest reply by Helen3

I have recently added some links to activities that guests may be interested in when visiting the area to the automated messages, and I noticed that in my copy of this message (in my e-mail) it said these are "hidden by airbnb". However, in my airbnb inb... Latest reply by M199

We didn’t get to stay one night. My daughters laid in their bed and shortly after a mouse appeared darting across the mattress and room. We left in a panic and messaged the host. This was at 12 at night. The host did nothing and instead the next day as... Latest reply by Michelle53