Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Jiana5

I had a situation recently where a suspicious account booked then cancelled one of my rooms, but was not issued a refund since this was a same day booking and we had already sent out a housekeeper. Per our cancellation policy, the amount was not refunded... Latest reply by Anthony608

Twice I've had instant booking on short notice when I'm set to 2 days notice. However, I've had an even more confusing one today. An unverified guest has been able to book our villa for tomorrow.How is this possible when I have the following settings? ... Latest reply by Anna9170

I recently had an instant book reservation from a guest and in the note the person said that they were "excited about spending their honeymoon weekend at my cottage." I interpreted this to mean that they would have had their wedding ceremony already, some... Latest reply by Cathie19

@community In response to Covid-19 potential Airbnb guests understandably have concerns about safety, for which Airbnb has created a detailed "enhanced cleaning" protocol. I view certain elements of the protocol to be completely impractical: as examples... Latest reply by Debra300

Hi, I would love input from other hosts. We have a beach house that has an airbnb guest in it for the month of September. My neighbor mentioned that the guests must have rented a hot tub and have their three cars parked in the front (bay side of the hou... Latest reply by Katrina79

A guest checked in and within 30 minutes had an allergy attack; I live out in the country, high desert, and it is quite dusty. She's on-line now looking for another place and getting in touch with AirBnB; anything else I need to do? I feel badly for h... Latest reply by Lydia-Jane0

I am making the assumption that many hosts are also guests. I know this is true for us. We joined Airbnb as guests and continue to stay (when travel is allowed of course!) Becoming a host has really opened my eyes to the vast range of amenities, niceties ... Latest reply by Anna9170

I'm new as a host and I'm not very familiar with the tools. I host a photo session experience and this is only my third booking.I had a guest request yesterday for a different time and I approved the instance, which would be later today. The booking wasn'... Latest reply by Alexandra316

This girl books 1 room in my homestay for 28 days and doesn't respect the house rules. I only have a few but still she managed to break them. For instance: She refuses to pay for the kitchen fee. This is stated very clearly under the house rules, if someo... Latest reply by Huma0

Never a dull moment. A guest who recently checked in sent me a text saying that on the way to our cottage they "drove by a number of houses with Confederate flags" and asked if we are warning guests that they may also have this experience. I don't know w... Latest reply by Anna9170