Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

We had a booking for a couple which is what we normally get. However upon late arrival the female guest wanted to know if we could accommodate her with an air mattress to be put outside the room, that was booked, blocking stairway and hallway. We inf... Latest reply by William-and-Naudra-L-0

What do guests prefer fitted or flat sheets? Latest reply by Rita2164

Hello my friends, I am new to being a host and have only stayed in a few AirBnB's as well. So far things are going well. Nice reviews from our 1st few guests and they have left the house in great condition. The location of our little house in the city is... Latest reply by Patti-And-Marty0

hello everybody,did anybody have this experience? Our guest booked our apartment for more than 2 weeks, checked in by herself, stayed for one night, got visited by a friend, the two left and never showed up again. In a few days their rental is over and th... Latest reply by Nena-Und-Eb0

Yesterday morning a skunk sprayed in our neighborhood near our house. It was a cold rainy day. Our guests arrived early while I was getting air freshener and the skunk smell was quite strong in the house. I hadn’t had time to air the place and the skunk s... Latest reply by Robert5501

My family (me, my husband, our 2 year old son and our 6 month old baby) stayed for a month at a woman's house in France. She had divided the (large) house into two apartments: the bottom, which she rented out, and the top, her own personal space. This wom... Latest reply by Sarah977

Fellow Alaskan & Canadian hosts. Anyone have advice on a wi-fi enabled temperature alert device? I've had guests leave my garage door open at -40F. Looking for a device that could send me a remote alert in case this ever happens again. The only one I c... Latest reply by Brian2036

Our query relates to overseas guests visiting us in the UK.At the moment guests need to get a test on day 2 of their visit.We have guest due into the UK who will travel straight to us to stay for three nights. They are able to bring the tests with them wh... Latest reply by Mike-And-Jane0

Tell me everything I can do to improve, things I should add, things I should take out. Pricing . Drop all your wisdom I am ready to receive I do have three confirmed bookings for room 1. Latest reply by Mike-And-Jane0

Hello there, So we stayed in an Air BnB for 30 days and the service fee was $170 USD. A day after we left I was contacted by the host and accused of stealing a curtain, leaving wine stains and a dirty shower. We contacted him back and after a picture was ... Latest reply by Sarah977