Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Jiana5

Greetings everyone, It is possible that a guest can provide us with a star rating (a bad one!) but skip the written review ? Yes? No? Maybe, depends? Very curious. Any help, ideas or comments would be appreciated. Harold Latest reply by Harold75

I’d like some opinions on an ongoing problem with the kitchen in my mother in law suite. The problem is only sometimes and I’ve tried leaving nice notes and even have rules against cooking strong smelling foods since it not only impacts me (shared hvac sy... Latest reply by Sarah977

Hello, I’m very new to hosting. I’m currently on my second booking and am unsure how to review them. The guy was an instant book and his message stated he was coming for a night away from the city and to see live music at a winery ...and pie. I was thinki... Latest reply by Helen350

Guest wants to cancel one night early out of a two night reservation, he is claiming that it's too cold and he cannot turn up the thermostat. However, the temperature is set at 69 and was at 69 when I got there, there's a fire place and he could have simp... Latest reply by Anonymous

Hello all,I host my home and have put 'NO smoking' all over my Airbnb site, but I continue to receive bookings from smokers who smoke in my home. Do they think I am stupid and can't smell it on them and in my home? Well no I'm not and yes I can. I have on... Latest reply by Francesco1366

Hi everyone, I’m aware that many of you are occasionally Airbnb guests when taking some time off or travelling for work, and I’m guessing it must be quite interesting to experience hosting from another perspective. When travelling as a guest, you ... Latest reply by Susan1441

To The Airbnb Community: Please see a recent incident that I would like to bring to your attention based on a technical glitch which has resulted in a loss for our listing. This letter is to request action, decision, and reconsideration of payment for a r... Latest reply by Sarah977

Does anyone do extra identity checks to ensure the people booking are ok? There seems to be little comeback if not. Latest reply by Anonymous

Hello!I found this apartment on ebay, is really nice and cheap compared to the rest in the city of Hamburg. The owner is Danish and doesn't live anymore in Germany. I asked him to see the apartment and he answered me that he is gonna use airbnb so I can c... Latest reply by Branka-and-Silvia0

What is the process to deal with a limited mold issue in a listing? The affected area is so small that we could easily tackle it ourselves. But Airbnb seems to have a protocol they want to enforce, relying on remediation professionals. We were thinking... Latest reply by Emiel1