Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

I am a brand-new host post-Covid. I didn't expect the many inquiries about long term rentals. I've had a request from a new Airbnb guest, just joined this month. They have no reviews or photo. I'm concerned as I've heard of scams or other long-term proble... Latest reply by Gillian166

Hi,I have booked holiday in France Bordeaux for 5 nights with my family. The host is asking money to pay for the chocolate stain on the sofa. He is asking the price for the sofa. His stairs made of plastic and when you walk on it it is wobbly. The upstair... Latest reply by Mike-And-Jane0

TURN OFF OR ELIMINATE SPLIT STAYS. Worthless. Latest reply by Ruth413

Hi There, I have been using AirBnB for many years and never had a bad experience. This post is about a Host that we had as a neighbor and was constantly harrassing us, threatening us and invading our privacy. The property we lived on consisted of two cott... Latest reply by Lisa7389

Hello, So I am healthcare worker on a travel assignment. I am currently renting a whole unit and the host regulates the heat. The unit has double french doors in the living room and the sun beams all day . The temperature got up to 85 degrees yesterday ... Latest reply by Chris17392

I stayed at another hosts place and was disappointed in many way...it was dangerous and i was afraid for my safety and that of my wife... how do i go about reviewing my stay Latest reply by Gwen386

Hi, I have an upscale listing and provide small bottles of shampoo and shower gel, and small bars of soap, for my guests. I usually refill the empty bottles (to reduce waste) but sometimes this isn't possible and so every couple of years I have to order n... Latest reply by Yessenia20

Hi, I had booked a flat in Edinburgh at airbnb. After the booking was confirmed the host came back to me asking to complete a survey where personal information was collected, including copies of ID, full personal details, address etc. on an external web-s... Latest reply by Helen3

Did this happen to you? What did you do about it? Hi all,I stayed at an AirBnB in Quebec. The host lives upstairs and the AirBnB accommodation (3 bedroom listings and dedicated common areas - bathroom, kitchen/dining and hallway) is downstairs. We have a ... Latest reply by Huma0

Here are some links regarding reviews: https://www.airbnb.ca/help/article/548/airbnbs-dispute-moderation-for-reviews https://www.airbnb.ca/help/article/2673/airbnbs-review-policy https://www.airbnb.ca/help/article/546/airbnbs-content-policy http... Latest reply by Jenny