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Airbnb exists to create a world where anyone can belong anywhere. This means every member of our community should feel valued and respected. We understand people may have diverse opinions, but it’s important to express them with kindness and understanding...

The problem with the review rating system is that there is no rubric. There is no consistency between reviewers. One person may be a "hard marker" and give 4 stars to a place that another reviewer with the exact same experience may give 5 stars. What diff... Latest reply by Manik1

I'm renting out a room with a queen size bed, apparently the guests were siblings and did not want to sleep together in the bed, so I noticed the guy sleeping on the sofa...When they left I see this big stain....I dont know if he peed himself judging f... Latest reply by Ian-And-Anne-Marie0

Every 3-6 months I get to stay in another Airbnb as a guest, and each time the requirements of the review system get more onorous. At least for us hosts we simply get to write a review, private feedback, star rate 3 categories and give a thumbs up/down...... Latest reply by Robin4

I have two guys sharing a queen size bed in one of my guest rooms. I'm gay, by the way, so I have no problem with guys sharing a bed, but these are two straight guys. Guess they're cheap. Anyway, all my guests have been lovely...until now. They didn'... Latest reply by Stephanie

We just wrote a review for our most recent guests and it is not showing on their profile. We'd like to know when it will show up there. Latest reply by Sarah977

Hello, Has anyone ever dealth with guests who have way too high expectations? My guests showed up 2 hours after they said they were so I had to cancel my plans as I great my guests to show them around the apartment first. On day 2 the guest said his r... Latest reply by Ute42

Hi, I have gotten a notice from our power company warning about high winds upcoming in a couple days and to be prepared for possible power outages. The power does go out occasionally - the outages usually don't last long, but you never know what could hap... Latest reply by Sudsrung0

Hello Airbnb community! We had a guest cancel within 24 hours of staying with us due to having sick children (which is completely understandable) and we even use the "Flexible" cancellation policy. However, she was still able to leave us a review for ... Latest reply by Ward1

I understand why Airbnb's trust and safety department will suspend an account if a host takes a photograph without a guest's permission. That said, a colleague of mine who is also a host has just had her account suspended and it doesn't seem right to me... Latest reply by Heather133

Our current guest is here for two nights. Now there are three people in the room (Maximum listed capacity is two) and only one is listed. They're also not following the house rules, attempted other entrances into the house, and left 200 used N2O cart... Latest reply by Ann72