Support with your bookings

Airbnb exists to create a world where anyone can belong anywhere. This means every member of our community should feel valued and respected. We understand people may have diverse opinions, but it’s important to express them with kindness and understanding...

I have a friend who rents a house at a remote beach location, she lives there. Little cell and internet coverage over there, very difficult to talk to them. That is why I help them with the bookings and contact with guests. A couple of hours ago I got a r... Latest reply by Luana130

Oh, clever ones... Some of you were kind enough to give me advice after I had the Guests From Hell, who managed to trash our guest apartment before we forced them out. There was an investigation, because they left a used syringe, amongst so many other "tr... Latest reply by Erin443

If a guest arrives at a property and finds out that something is wrong with the water supply / availability of running water, I think the guest should immediately try to confirm the situation and discuss with the host an alternative property and not sta...

Some recent guests made a major spillage on my living room carpet. The carpet has been bleached by the incident and will need replacing, at a cost of £1,100. The guests immediately owned up to the damage and even sent me a picture. There was another stay ... Latest reply by Helen3

I am receiving adittional messages from airbnb community center asking for an answer in my last stayplease call Jenard from airbnb support, he solved our differences with the Host’s this guy is trying to send to trash my reputation with a lot of lies....i...

Hello Airbnb Community, I'm a superhost and have a 1 bedroom apartment that I rent out with a maximum of 4 guests. Recently I've had 2 separate reservations book for 2 guests but they brought in 12 guests instead and partied all night. For one of them t... Latest reply by Hillary73

So, I just found something after rearranging one of my listings furniture. A guest decided to move around some of the furniture and re-distribute some of them. I was welcoming the idea and didn't mind at all. Surprisingly i found a missing frame and an o...

My guest for this coming weekend is very rude. He is unhappy with every policy I have and continues to communicate his displeasure in a very kurt manner. And this is before he even got here! I have been polite but ready to snap. I am pretty sure he will... Latest reply by Mark116

A guest put the iron face down on our carpet, melting an iron shaped mark under the table. The guest admitted that they had caused the damage. I messaged Airbnb support requesting information about how best to deal with this. Many unhelpful and repetitive... Latest reply by Gema57

Hi fellow Airbnb hosts, I recently set up a zero alcohol policy to all my listings due to the fact that my listings are rented as a whole and they sleep up to 20 guests and I was getting a a lot of bachelor parties and reunions whereby guests will cause a... Latest reply by Jennifer1897