Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Jiana5

Hello, when the guests throw a party in your apartment and the terms are stated that there are no parties allowed and they should respect the no loud noise after midnight policy but your guests still make a party and put on very loud music that is annoyin...

We are renting 29 days in whole house/yard. Host has called 5-6x with ‘helpful info’ and entered residence without permission yesterday while we were out to ‘check on a weird smell from 3 days ago’ before we arrived. Is she allowed entry? I’m very unhappy... Latest reply by Helen350

I've been a host just shy of 1 year but was doing well pre-Covid with lots of great guests and good reviews that immediately made me a Superhost. Instead of pulling my listing during Covid, I raised my rates much higher than other nearby options thinking ... Latest reply by Roberta2

We have a full kitchen in our space from which we are offsite. Most guests make use of it-- some want to cook very extensive meals or bake lots of goodies. Mostly this is fine. But now and again we get someone who clearly is not a great cook and does a lo... Latest reply by Sarah977

Hello Fellow Hosts, With just over 3 weeks to go before the UK Government allow AirBnB's to possibly open up to general travellers in the UK on July 4th at the earliest (still to be reviewed though), I would be very interested to hear about anyone's ex... Latest reply by Tory31

This is very convoluted. A guest booked, I’ve gone over house rules particularly because he mentioned it was going to be his birthday. Explained no outside guests allowed which is all over my listing. He then sent me a list of those coming that had 30 nam... Latest reply by Christine615

I just had a really stressful encounter with a guest. I keep my thermostat at 65 during the night and 70-72 during the day when people are home. This guest apparently wants a room at about 85 (that's about what it was one evening when the troubles first b... Latest reply by Gini1014

I have a guest who booked my spare bedroom for three people. First thing they did was call me and ask if they can use my room too? And i was confused. So i just said no that’s my room. I live there. So now I’m worried oh they are going into my space. the... Latest reply by Helen350

As a host who hasn't used Air as a guest in many years, I do not know what a typical guest confirmation email looks like and I need to be able to answer guest questions knowledgeably. Can anyone provide a screen shot of one? Or a link to where I might fin... Latest reply by Ann267

My 2nd guest threw a kegger (even though I say "no parties"), the kitchen smells like a frat basement (but that will probably clean up), there was red wine stain on a mattress cover -- who brings red wine to bed?!! (but it did come out in the wash), there... Latest reply by Helen3