Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

Hello, I am overseas (7 hours ahead of my time zone). If anyone sends an inquiry (I have instant turned off for other reasons) after say 4 pm, I would not see the message until 7 or 8 hours later when I wake up in my current time zone. I want to setup a s... Latest reply by Pat271

How can I remove a guest that has become a nuisance? Latest reply by Kisty0

Do you think a good host in a [luxury] property should provide basic things like toilet paper, bin bags and possibly clothes washing powder (assuming machine is included). When I go to a hotel, I don’t expect to provide those things so why shouldn’t a hos... Latest reply by Ted307

How many agent interactions a month do you have by chat? by phone?How many are with self titled "Ambassadors" or "Agents" or "Case Managers" or the Elite "Trust and Safety"?Do you track all of it as backup? You are not going to love my post, so strap in. ... Latest reply by Huma0

I had my friend join and I still have not recieved a credit for suggesting her home to list with Air BNB. ANy suggestions of who I might contact? I cannot seem to find even an email address to ask air bnb. Latest reply by Ozlem0

We welcome your advice about including the following in our listing: "we are not able to accommodate guests with unmuffled vehicles" Our inn is on the narrow 2 lane highway to Zion National Park. It is a favorite drive for unmuffled motorcycles, ATVs and ... Latest reply by Enri1804

Hi all, I found out from my last guests that the thermostatic valve in the shower in my property is playing up so the shower is going hot and cold. There's no bath in the house and no other place to shower. I have people arriving today and they are happy ... Latest reply by Sudsrung0

I have had at least 3 groups of young adults stay at our place. While I like to give people with no reviews a chance, I feel like they must take turns signing up and booking to avoid bad reviews. I would like to require that all adult people on the reserv... Latest reply by Sudsrung0

Had a bad experince with a super host that was unwilling to provide relevant property details and information. How can I report this host? Latest reply by Debby94

Hello everyone! Each of you likely have your own idea of what makes the perfect guest, which might vary depending on your listing type, style of hosting, personal preferences, personality, or schedule for example. To make things interesting, I’ve l... Latest reply by Bernadette413