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Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

For long-term reservations, if there is a payment problem (if a traveler does not pay the last month for example), can the deposit be used to solve this payment problem? If there is a payment problem and the traveler refuses to continue paying, what are t... Latest reply by Jakub---Boris0

You can choose the language of the programmed message. Does this mean that it is possible to send programmed messages in the language of the traveler? To be clearer: if I prepare the same programmed message in the twenty languages in which my announcement...

What would you make of a guest who left a note in your book that your home is cute, but its not as good as one they will soon be purchasing themselves as a vacation spot? My husband just kind of chuckled. Why would anyone do that? Do you ever get the sens... Latest reply by Sarah977

I leave cookies or some other sweets for my guests with a welcome note. Someone checked in on the second of this month. The only communication from the person: the cookies you left is best before may 2021. And a picture. Not even- thanks for the cookies b... Latest reply by Dimitar27

I have a 2 unit airbnb, one lower and one upper. I receieved messages from the guests in my lower unit who are in their 18th day of their stay that they have heard arguing all day from the family upstairs (they checked in 3 hours ago), as well as screami... Latest reply by Oscar16

This is all my fault. I allowed my husband's family to use our cottage for a long weekend. It was 7 hours of clean up to include: - a dirty diaper (pull up?) under the bed - a broken mirror which will require an entire vanity be replaced -broken wine gl... Latest reply by Helen3

Air Bnb claims As an Air bnb manager of 32 properties, I am disgusted with how 2 large claims have been handled and not paid out. I have contacted guests and asked for compensation, I have proof of damages and I have sent photos and invoices for repairs ... Latest reply by Helen3

Hi all!My first guest is arriving tomorrow - I have sent him my address details etc.However, I was wondering how much info the guests are given before arriving - are they told the precise address and my phone number, or do I have to tell each one individu... Latest reply by Elaine701

I am a host. If I DON’T write a review for a complaining and uncommunicative guest, will his (likely negative ) review be published? Concerned. Latest reply by Ann72

Due to a family emergency, we need to close our AirBnB immediately - so I do need to cancel several future bookings. What is the protocol for this, if any? I have composed an apologetic notice to our future guests and I'm about to send it out. Any sugg... Latest reply by Ken2304