Support with your bookings

Airbnb exists to create a world where anyone can belong anywhere. This means every member of our community should feel valued and respected. We understand people may have diverse opinions, but it’s important to express them with kindness and understanding...

Hi, I have a personal family situation in 3 weeks time that has come up and I simply can’t get out of it, I am going to have to ask a guest to cancel their visit of a few days as I’m led to believe its an easier process if the guest cancels rather than th... Latest reply by Robin4

We just wrote a review for our most recent guests and it is not showing on their profile. We'd like to know when it will show up there. Latest reply by Sarah977

I have just had an hour long chat with 'support' and discovered that there is something called 'dynamic reviews' which apparently are only visible on the mobile app. The reason this came about was I happened to be looking at one of our listings and saw th... Latest reply by Steve812

We are new to Airbnb and just had our 12th guest clean out the toiletries basket. This is the first time that’s happened, previous guest have rightfully used an item or two but I was a little shocked to see the entire basket empty. We provide single si... Latest reply by Noel102

Hello, Has anyone ever dealth with guests who have way too high expectations? My guests showed up 2 hours after they said they were so I had to cancel my plans as I great my guests to show them around the apartment first. On day 2 the guest said his r... Latest reply by Ute42

Howdy folks! It’s ideas time! My wife and I have identified a risk that is oh so very likely to materialise tomorrow morning. We would very much like some advice, ideas, thoughts... and luck. You see, we (in our inexperience) did not have gaps or prep... Latest reply by Cathie19

Hi, I have gotten a notice from our power company warning about high winds upcoming in a couple days and to be prepared for possible power outages. The power does go out occasionally - the outages usually don't last long, but you never know what could hap... Latest reply by Sudsrung0

Hello Airbnb community! We had a guest cancel within 24 hours of staying with us due to having sick children (which is completely understandable) and we even use the "Flexible" cancellation policy. However, she was still able to leave us a review for ... Latest reply by Ward1

I understand why Airbnb's trust and safety department will suspend an account if a host takes a photograph without a guest's permission. That said, a colleague of mine who is also a host has just had her account suspended and it doesn't seem right to me... Latest reply by Heather133

Our current guest is here for two nights. Now there are three people in the room (Maximum listed capacity is two) and only one is listed. They're also not following the house rules, attempted other entrances into the house, and left 200 used N2O cart... Latest reply by Ann72