Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

We do not rent out the garage/shop area of our home. There is a locked door preventing guest from entering that space. Is it necessary to disclose the presence of a security camera in that area since it is not rented and not accessible to guests? Latest reply by Lorna170

Good evening everyone, So I have just finished my booking and put it up, I guess it doesn't actually go live for another 24hrs. I am so anxious! Do you have any tips or suggestions? Here is the preview link, please take a look, if you have any feedb... Latest reply by Bonnie380

Our rental has a refrigerator and sink, microwave, countertops and cabinets, but no stove, so no cooking. I plan on providing coffee cups and glasses, but should I stock the cabinets with dishes if there is no cooking? Thanks for your help! Latest reply by Lorna170

Hi, I've been hosting for 1.5 years and for some reason the last three bookings have come through with no personal message from the guests. Also no response to my first welcome message. Wondering if anyone knew why this might be? Is it a setting I've ... Latest reply by Louise979

I am fairly new to Airbnb as a host. I have a constant message regarding a guest's reservation as follows: 'Oliver wants to book a trip' and beneath this line there's a message in red type '-5603 mins to respond' and it's increasing every minute! I don't... Latest reply by Martin3864

Am I the only one that is getting booking inquiries to "pre-tour" the house/space?? I am allowing bookings for 1-3 months for travel occupations, but I am finding this very odd. My response to these inquiries are that the space available is just as pict... Latest reply by Bob297

My second guest just checked out. She was an hour late checking out and as she was about to leave she noticed that one of the vehicles there was an attempted break in. Luckily just the window was cracked and they didn't get into the car and take anything.... Latest reply by Rachel1893

We have been hosting for a while and also staid at various places as guests when travelling. In our opinion, as the Airbnb title indicates, the two b’s should stand for bed and breakfast. We provide a hearty breakfast with a variety of yummy goodies, like... Latest reply by Helen744

Just spent 10 minutes writing my complaint and it didn't go through. Will not stay in any Airbnb's anywhere after trying to get a redund! Latest reply by Branka-and-Silvia0

On my guests last morning (shared space in my home) we found that the shower was not working. Although he was very understanding I wonder whether I should offer some sort of refund? He has now checked out. Latest reply by Emiel1