Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

I’m a new host and we have had our fair share of lessons learned, but that aside the experience has been great. However, recently someone reach out, telling me that they had accidentally sent a package to our home and would like to be contacted when it ar... Latest reply by Natalie1170

I had a professional photographer contact me wanting to stay at our place in exchange for their photography services. Is that even allowed by Airbnb? Latest reply by Helen3

Problem, I'm currently overseas so my local US phone is disconnected. So recently I tried to book a rental on your system and in the ad I wanted to contact the Host regarding pricing issues, but your system requested to verify thru my phone, but as I said... Latest reply by Helen3

We recently had a guest who stayed at our cabin. The area has been having mice activity. We made contact with her when we heard others talking about recent activity. She told us she was and we immediately sent over our property manager to begin treatme... Latest reply by Helen3

I recently booked a listing for an RV that was didn't list in the title that it actually needed to be towed somewhere. In the description, it didn't say that it was absolutely necessary to have a camp site or somewhere else. The description reads "We can ... Latest reply by Jenny

What to do when you receive a trip request who has 0 reviews, recorded 2 previous trips, Airbnb membership for 7 years. I get no response when I asked for assurance that s/he accepts the House Rules & to look after my apartment even though the Guest’s req... Latest reply by Stephan15

Hello, I have a home that I rent out (STR) and I have noticed the decline in booking since the beginning of the year. We had a terrible storm and I just finished repairing all the damages the storm brought. To Lake Arrowhead , CA Host, are you experiencin... Latest reply by KatieKayMead0

Hello! A disaster! I am hosting a family of 6 in my own house ( I keep the master to myself but they have full access to the rest of the house).They texted me a morning stating they had woken up to a flooded bathroom : the toilet on the first floor had o... Latest reply by Basha0

Fairly new, started with Airbnb but not getting much response and booking of guests compared to the other platforms which takes a higher percentage. Also, how do i become a Host/Superhost. is it advisable to run airbnb as a business or personal account. I... Latest reply by Lawrence280

I had a guest that snuck in a pet despite it being against the house rules. It was very obvious they had an animal due to the overwhelming amount of dog or cat hair so I charged them pet penalty - extra cleaning fee (which is listed in the house rules and... Latest reply by Joan2709