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Airbnb exists to create a world where anyone can belong anywhere. This means every member of our community should feel valued and respected. We understand people may have diverse opinions, but it’s important to express them with kindness and understanding...

Greetings. We are new to Airbnb. We had a guest contact us and request a BETTER DEAL than priced. I orginally thought this was bold and actually offered 10% off. When he said it wasn's enough, I recommended him to a couple of nearby hotels. He reconsid... Latest reply by Linda-And-Richard0

hey guys, Is my first post here and unfortunetly is not a happy post... Had just completly cleaned my apt. and did all laundry and i had Mr. Atul B( no reviews, 4 verifications)from India checking in. Within an hour and without letting me know he left. Ju... Latest reply by Victoria567

I have a place where we allow pets in our house - My first line in my bio is "I love Dogs" and my profile pic is holding a Dog and it states that the place is pet friendly. I always message the guest to let them know that the place is all set up and rea... Latest reply by Victoria567

I have sent this message to Airbnb support...I imagine some low level minion will read it and send me a canned response. This forum is really the only place I have to vent. If this is problematic for you, please let them know as well. They'll probably jus... Latest reply by Letti0

Actually I generally know what a BAD guest looks like and thankfully I haven't had many. But I'm curious how hosts handle and review the not great and not terrible guests. If for us the average airbnb guest is pretty damnwell close to perfect, I.E. kitc... Latest reply by Carmel26

We had guests two years ago damage our apartment, and were asked to leave. Airbnb offered them a refund-which I now understand was against our “strict cancellation” policy. We technically knew the refund was being issued, but did not understand it to me... Latest reply by Kelly149

Hello all, Recently I have been getting inquiries from potential guests who are asking for lower rates than the one I have posted. Not only are they asking for lower rates, but they are also adding an additional guest (like a spouse or travel partner). ... Latest reply by Dawn33

Hello, there are probably already threads on this but I can't find them, nor find any info on the Help pages. I have two guests booked to stay later this week but they are arriving separately. The one arriving first is not the named guest on the booking... Latest reply by Kelly149

Has anybody noticed this also? We can see the star ratings of booked guests now! In the Messages window, under "About this guest" in the left column, I can see the Overall rating of each of my guests (past, present and future). And when I click, the det... Latest reply by Stacey115

Please, I need HELP! A guest made reservation for 1 person. She arrivies today t about 2-3 p.m. I send her information how to reach the flat and asking for the arrival of the plane. She ansered WE - arrive at 1 p.m. I asked what WE means - as the rese... Latest reply by Ute42