Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Good evening, We had a group of 8 young men turn up at our rental which has five bedrooms. The booking was made by their secretary. I woke up this morning to find they had gained entry to our other 3 bed gite so I confronted them. They refused to leave ...

I am in Southern California, have been hosting for close to two years (Super Host status) with roughly 225 pretty darn positive reviews. Obviously, all Airbnb‘s are different. We are just 2 miles to the beautiful beaches of Southern California, with an ou... Latest reply by Emma2401

Hello all, im desperately after some advice please, I have a booking that is due to arrive on Friday 25th (3 days). I reached out to the guest to give my name etc when I accepted the booking, to no reply. For the last 24 hours I have been in contact askin... Latest reply by Colleen253

Just wondering if hosts should provide the following: - paper plates, cups, bowls, plastic utentsils? - cereal for breakfast? - milk?- eggs? - fruits? Latest reply by Michelle1851

Hello all! I am looking for some advice on what to do with a recent caterpillar invasion. We have a very successful Airbnb on a small all-sports lake in mid Michigan. This spring we had some unwanted guests take over. Small gypsy moth caterpillars appeare... Latest reply by Anonymous

I bought an Airbnb property that came with a TV. I turn it on between guests to make sure it works. However I know nothing about the settings, etc. Occasionally guests do strange things with the TV and then ask me questions about how to use the TV and I ... Latest reply by Nash-Cottages-LLC0

I have guests that are staying for a week. Should I check in with them mid week? Ask if anything needs to be restocked or? Latest reply by Sarah977

I have a guest that asked if a couple people can sleep outside for fun. Is this ok? Latest reply by Heather1244

I rent the bottom unit of a two-story condo. I have just been informed that the owners upstairs are going to be doing a full remodel of their kitchen. I have several different confirmed short term renters coming up. I feel I must inform them of this inev... Latest reply by Ann72

I’ve been very fortunate to have had great guests for the most part the last five years that I’ve been a host. But my last guest has made my blood boil! I rent out a very large apartment in my 221 year old farmhouse that has been in my family for 70 years... Latest reply by Stephen1203