Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Inna22

Hi I'm trying to make a new explanation pamphlet for my guests to read. How do you understand these explanations below - do they make sense? I have written both myself and want to use pieces of that to the new "pamphlet". I hope it might help guests to... Latest reply by Sandra856

I have a guest who I realized broke one of my house rules— no smoking/drug use on the property. It is my only house rule so I can’t imagine it is easy to miss. I’m a woman who lives alone on the property and the thought of confronting a male guest alone f...

Hello, everyone. Thank you for coming in to take a look, it's a bit longer content than I was thinking.... This is my very first time to be here to ask for help.I and my partner been hosting guests since 7 years ago, I know we've been done a lot to help o... Latest reply by Helen3

I have been renting my property for last 10+ years with Tripadvisor, Homeaway, Airbnb and other booking online platform and have a highest satisfactory reviews from the guests. Recently a guest complained to airbnb with some safety issues with electrical ...

I am seeking some thoughts on how to word a review for a guest who has gone out of their way to look for issues to complain about in relation to cleaning. As an example they have lifted a lounge up to photograph under it in order to claim it had not bee...

Last guests clogged the toilet so bad I think I'll have to get a plumber. They probably flushed wipes, which is explicitly discussed on my rules flier. Is it fair to charge them for plumber costs?

Simply the host should have the option or access to the damage deposit Either via by the guests depositing it into an account or host having access to the credit card. The damage deposit is simply there for the host’s property. If the guests know the own... Latest reply by Linda108

I have just started hosting a guest for the next 6 months. At the time of the inquiry ( from the mother) (guest is 19) she said he was a student starting an excellerated pilots program and would be at school. He had arrived, and been here a week, but now ... Latest reply by David4245

Hey everyone, I have seen some of the posts in the forum regarding this topic but want to get some feedback on this one. I tend to be wordy yet I want to make sure I am being kind and constructive. This was a situation where they left some very soiled ... Latest reply by Alexandra316

Dear Hosts and in particular Superhosts I am facing the cancellation of my superhost status as Airbnb pretends that I did not correspond with the 90% response rate requirement. However, this is not correct, I did answer more than 90% of the requests wit... Latest reply by Yoh124