Support with your bookings

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I have instant booking ON and my checkout time is set to 12:00 pm (before). If someone wants to checkout very early in the morning, I am unable to go and receive keys at 5:00 am (example). The term "check out before 12:00 pm" means that a guest can ch... Latest reply by Phyllis21

Hi everyone. I booked a stay for 3 people about a month ago. I recently contacted our host asking if it was okay to have a fourth person stay with us. The host said it was fine, he understood our situation and would make an exception. He asked for anoth... Latest reply by Cynthia-and-Chris1

I initially listed my property with a flexible check-in and 5 PM check-out. I do keep a gap night in between guests, so I have all evening to turn over the unit even if the guest is arriving early the next day, but I'm finding that I want to build myself ... Latest reply by Helga0

Have any hosts been able to get the service fees refunded for their guests? Latest reply by Paul4

Hi,My daughter wants to travel alone, and she is 17. We have discussed staying in airbnb's, and as someone under 18 cannot book an apartment, I was wondering if it would be okay if I booked for her and talked to the host about having her stay there alone.... Latest reply by Morris2

Hello! I often experience that some guests are very accurate and tidy and the others leave the flat dirty. It often requires double as much time to clean after such people. What to do? To write a bad review is nothing. To charge money for cleaning, ... Latest reply by Lizzie

Hi, for taxes reasons i would like to change the ownership of one of my listings from my name to my wife name, but i do not want to loose the reviews and the history, anybody knows if it is possible and how to do it?thanks for your helpluca Latest reply by The-Turner-Family0

Hi hosts, Just looking for your kind advice. We have some upcoming guests that would like to stay. Initially they said they were looking to come for work / leisure. After accepting the guests, they mentioned that they will need a work space (desk... Latest reply by Ange2

My current guests said they found dirty dishes in the kitchen and hair in the shower and sink but I know for a fact my professional cleaners that I hire did a great job as they do each time. My fear is that at the end of their stay, they will ask for a r... Latest reply by Heather40

We have been hosting our cabin for several years now and just recently had a guest who didn't respect our house rules and left our kitchen a mess. One of our house rules is to re-stock any food item that you use up, but to enjoy our fully stocked kitchen ... Latest reply by Sara2