Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

I have a repeat guest that has booked at least a few days each week since September because he has been coming to town for work. He's going to need to continue to come for work for probably the next few months. He wants to discuss booking by the month so ... Latest reply by Sarah977

Hi all- My husband and I are getting our private entrance basement furnished and set up to begin hosting people soon. We do not have a washer and dryer down there for the guests to use. We were wondering how much of a deal breaker is this for guests? Wha... Latest reply by Linda3345

I say dogs are welcome and 99 % of people with dogs are great. Today I ve visited my property and there are 4 dogs I ve tried to look on the listing to check I d restricted it to 2 dogs but cant seem to access the correct bit and can only find info on dis... Latest reply by Sarah977

Guest booked 8 nights; Sept 5 until Sept 13 On Sept 5, I checked the mailbox grabbed my mail and made my way back to the front door of my house. As I approach the door entrance I climbed the steps to the patio I noticed to the right by my bicycle a box!... Latest reply by Michelle1588

I have used paypal since I started hosting in 2018 because it seemed easier (it has been). Now pp is requesting more information and I'm thinking using direct payout into my bank. What are other hosts using? Any issues with direct bank method? How long do... Latest reply by Mike-And-Jane0

We had a booking for a couple which is what we normally get. However upon late arrival the female guest wanted to know if we could accommodate her with an air mattress to be put outside the room, that was booked, blocking stairway and hallway. We inf... Latest reply by William-and-Naudra-L-0

What do guests prefer fitted or flat sheets? Latest reply by Rita2164

Hello my friends, I am new to being a host and have only stayed in a few AirBnB's as well. So far things are going well. Nice reviews from our 1st few guests and they have left the house in great condition. The location of our little house in the city is... Latest reply by Patti-And-Marty0

hello everybody,did anybody have this experience? Our guest booked our apartment for more than 2 weeks, checked in by herself, stayed for one night, got visited by a friend, the two left and never showed up again. In a few days their rental is over and th... Latest reply by Nena-Und-Eb0

Yesterday morning a skunk sprayed in our neighborhood near our house. It was a cold rainy day. Our guests arrived early while I was getting air freshener and the skunk smell was quite strong in the house. I hadn’t had time to air the place and the skunk s... Latest reply by Robert5501