Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Dear All, I am Kellan, and I am a traveller. I am very new on this community. I am currently a researcher who investigate sharing economy, particularly solutions for both host and service providers will consider to increase their benefits. At the mom... Latest reply by Aurora62

I am over having infants to stay. My guest, his wife and infant stayed one night. His communication was patchy, They seemed a nice couple and pretty laid back. After they left I was pretty annoyed at the state of our listing. He had moved the bedside dr... Latest reply by Fred13

You know, life's funny. Last night I was dealing with my worst guest in the year that I've been hosting, who cancelled their 4 night reservation after only one night, demanding a full refund, claiming that the place was filthy, and stunk of cigarette smok... Latest reply by Helena157

We have guests staying at our second home in Todos Santos, Mexico. They seem to be happy with everything but they informed us that the AC is not working and that they expect a partial refund if it can’t be fixed. We are not there right now but had our fri... Latest reply by Fred13

A lot seems to be going on at Airbnb these days, revamping their image, making rules for us hosts tighter and tighter, while making booking for guests easier, such as indicating - all cleverly hidden under the politically correct umbrella to be against ... Latest reply by Lilly28

After 40 guests, I just had to write my first "not recommended" review. Right from the get go, I was a bit worried: Their picture looked a bit intimidating; they weren't very forthcoming in their messages. Nonetheless, I stuck by my booking rules (which ... Latest reply by Annette2

Hi! I am a newish (returning) host. I'd like to know what experienced hosts have found good in terms of amount of time before emailing your guests about their upcoming stay? Obviously you email them straight after their booking, but if the booking is... Latest reply by Robin4

I recently accepted a booking for guest and his partner for their anniversary weekend- 2 people. Alex did not have any reviews but his request email was articulate and he had 4 verifications from Airbnb including drivers licence, phone number etc. The nig... Latest reply by Elaine-And-David0

This new strict cancellation policy is really lousy for my business, and I'm pretty unhappy about it. My vacation home is booked almost every night, and nearly everyone who books it does so months in advance. For the few reservations that guests have... Latest reply by Lizzie

I rent a whole cabin, provide my guests with organic, fair trade coffee ($12/lb) and a variety of teas. I also offer a variety of 3 different kinds of face soap. The last guest didn't stay long enough to drink a pound of coffee but took the whole pound ... Latest reply by Dawn162