What hosts are saying

Erika36
Hosting

resolution centre

I placed a request on the resolution centre. AIRBNB cancelled it without advising and after 72h I haven't received a reply on it yet. How can I contact AIRBNB on this? Latest reply by Beth38
Ben67
Hosting

Guest Cancelled Early

Hi, I had a guest (who also brought 3 other guests) reserve for 3 nights. He ended up only staying 2, and wants a refund for the rest. How do I refund him for the last night? He paid $271 total, so what's fair if my cleaning fee is only $10? Latest reply by Maria-Lurdes0
Lucy31
Hosting

How can I contact airbnb?

How do I actually contact airbnb, I keep going around in circles I have had to cancel booking due to a large water leak in our bathroom. I dont want this to go againast me so I want to email them with the information, report from surveyor and pictures.tha... Latest reply by Jay39
Laura278
Hosting

Resolution Issue

We had guests leave the stove on, which burnt the stove covers and left marks on the stove. We are just starting out and really want to get some good reviews but feel this is an important issue to resolve. Any suggestions on moving forward and what to pro... Latest reply by RobandAnna0
Daniel173
Hosting

The Guest has requested to only pay the deposit, as a host can I help them?

The guest asked if airbnb just take the deposit when they enter their card details and reserve our cottage. I told them I thought that airbnb would just take the depoist and then the balance closer to their hoiday but this did not happen. They took the wh... Latest reply by Andrew90
Thomas111
Hosting

Airbnb Trust and Verification

Hi All, In my account under Profile is Trust and Verification. There is an American Expess button, that I pushed.It said add Americian Express, I did.I assumed it was to help verify my ID to guests,it was not it was just so you could pay quicker (I guess)... Latest reply by Helen56