Hosting

Hi, my guest for today, 15 April, has broken my house rules by having a party with more than 20 people, a DJ station, disco lights etc. My House Rules clearly state “No events” can be held at the villa. When this guest first contacted me, she did say she ... Latest reply by Kevin-C3

We had to cancel a reservation due to a pricing error, but now air bnb has auto blocked those dates out to "help stop further cancellations" but we still want to offer these dates. How can I open them back up? Thanks! Latest reply by Kevin-C3

I have guests staying for a month. A few days before their arrival a heat pump for a hot tub at my condo went out. At first, we were told by our management company that a part was ordered and the hot tub should be fixed within a week or so. There are 2 bu... Latest reply by Inna22

I just had a guest leave me 5 stars on all individual questions, told me he loved his stay and plans to stay here next time. But gave me a 4 stars overall. Why? Well he did that because I don't have an eletronic gate at the garage... (I do plan to put one... Latest reply by Dee226

I never do discounts, yet I keep getting these inquiries from guests making low-ball offers. I don't want to hurt my Superhost status. So what should I do when guests make unreasonable booking requests? Just send them a message and NOT choose approve OR d... Latest reply by Juan63

hello,is anybody experiencing issues on the notes within a reservation? I have been having troubles for about 2 months now. If i post a note from my desktop it won't be shown on my app and viceversa. There is a comment that says multiple notes existing bu... Latest reply by Donata12

As a host are we, or are we not, allowed to verify at check-in that the person IS the guest who was verified in the reservation? Can we ask to see/verify ID at check-in? Since ABnB can't seem to implement face recognition software to prevent the babies, d... Latest reply by Alison660

Got two instant bookings today with blank (not the letter: a blank head icon) profile photos, though I have the photo requirement on. Anyone else seeing this or know if photos are somehow broken at the moment? Thanks. Latest reply by Jennifer1421

Hello, I am fairly new to this so need some help. I have pre-approved and held dates an hour ago for one guest I am having a conversation with about local facilities. A second guest has sent me a Request which is Pending as I haven't responded. Against m... Latest reply by Kat7408

HI ,We own a vacation home in Truckee, CA and have been listing it on AirBnB since Oct. 2016. We checked local laws and found that AirBnB says that it is in Nevada county and confirms that the site collects and remits taxes for us. We are very responsib... Latest reply by Lauren---Leigh0