Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

A guest just made an alteration request on the calendar, the original date was a perfect fit and now they wish to arrive two days later making it harder to get those days occupied. Plus they wish to stay one more night than previously and they will pay le... Latest reply by Renee291

Hello everyone, I am a single parent with a young child and I have been hosting for quite some time. I am selective as to who I host as I share the space. I am appalled that when a guest books I can no longer see their profile picture. I want a visu... Latest reply by Ela16013

We have had a very pleasant experience with Airbnb and our guests so far. The guests have been kind and overall leave things in great shape. But it is beginning to drive me CRAZY with the amount of towels and sheets guest are staining. A month ago we star... Latest reply by Huma0

Went into my inbox today and all of my guest photos for inquiries/requests are hidden. I only see the photos of confirmed and past bookings. If I remember correctly, didn't airbnb do this for a stint a while back, to try and reduce discrimination or som... Latest reply by Helen3

I just realized I posted a public response to a (very happy) guest's review that included information she had put in the PRIVATE response portion. Whoops! Will Airbnb not let me get in and edit my public response? That seems only fair - it's not like a ... Latest reply by Mike294

My recent guest took a bath towel home, along with two full spare rolls of toilet paper. Don't care about the toilet paper obviously, but I am curious if I should ask her about what happened to the towel. It was a single person staying in my studio, s... Latest reply by Karen3310

Dear Fellow hosts. I have a 30 days guest and the booking was made by his 'girlfriend' - For guests staying longer than 7 days, we offer a complimentary linen change ever 7 days as well as a laundry service ( wash & fold ). On arrival to clean the ap... Latest reply by Joshua44

A university student and his girlfriend just arrived. She is here to have breast augmentation surgery tomorrow and booked our Airbnb for 2 nights as a place to recover. Does that sound odd to anyone? I feel uncomfortable for some reason having a person ... Latest reply by Huma0

Hi all, Fairly new host here. I host in Palm Springs, which has some pretty strict rules that I have all of my potential guests agree to. However, I accidentally accepted a reservation before asking the guest to confirm, and since them I've sent him 3... Latest reply by Huma0

We have a very clear "no pets" policy. Today's guest just showed up an hour early and you can clearly hear multiple dogs barking on the Ring camera. I strongly do not want animals on my property, though I know if she claims they're ESAs my hands are tie... Latest reply by Kelly149