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Airbnb exists to create a world where anyone can belong anywhere. This means every member of our community should feel valued and respected. We understand people may have diverse opinions, but it’s important to express them with kindness and understanding...

I have USB ports and phone charging cables in all of my bedrooms for the guests convenience. Does anyone else provide them? If so, do guests take them? I have had these items go missing so many times. Guests sometimes say it was an accident and apologiz... Latest reply by Michelle53

Hi everyone, I am new to this community. I have 2 places for rent, a small house and an apartment near Stockholm, Sweden. Usually everything works well but today I had guests checking out from the house leaving not only rubbish and a big pile of dirty ... Latest reply by Maia29

Hello, We recently had guests take the keys with them. After no response to messages, we asked them to pay $50 via Airbnb request feature to replace both the room key (needed a new lock as the key was a skeleton key and no longer made) and the front doo... Latest reply by Stephanie

Hey everyone, As a host you get many opportunities to meet guests from all over the world. Interacting with international guests can be a lot of fun, however, it can sometimes be tricky when you don’t speak the same language. One easy way to better ... Latest reply by Melanie300

I have been asked by someone from a private school, if I can host a 15 year old student? Please let me know the rules. Thanks Latest reply by Emily487

Has anyone had issue lately receiving multiple enquiries from people looking for your "exact address"? This started happening to me last week. The first message I thought was a bit odd, since you can see the general area on my listing. The woman wanted ... Latest reply by Heather787

How to communicate with a difficult guest? Latest reply by Yulianna0

Guests wish to cancel booking, but are asking me to do this. I am a super host and do not want to jeopardise this - what do I ask them to do please? Latest reply by Luana130

I am fairly new to all this I travel with air B and B often and have just opened a rental property to hosting guests - this is my 2nd guest when she booked she asked if she could check in early - I agreed - we agreed on 1100am - on check in day I got a... Latest reply by Helen3

Hi Everyone, Would appreciate some advice from those more experienced and emotionally uninvolved Here's the scenario, I week ago, a young airbnber - only 1 previous stay - IB 2 day holiday for 2. He messaged me and said it was for his parents as a... Latest reply by Kit45