Support with your bookings

Airbnb exists to create a world where anyone can belong anywhere. This means every member of our community should feel valued and respected. We understand people may have diverse opinions, but it’s important to express them with kindness and understanding...

People have different background and personalities who came to our small unit in the middle of Quezon City Philippines. Being a Superhost on Airbnb means that we have consistently provided excellent service to our guests, resulting in high ratings and pos... Latest reply by Paula

Hya all As a couple of kiwis living in west africa, we run the compound for a Charity working with rape children. We also oversee the guest and volunteer accom. Wanting to ask what we hope is a simple question We have our worst ever guest checking ou... Latest reply by Margaret1088

Hi! We recently received superhost and now we’re in a pickle. Our guest made false claims that our security cameras were not disclosed in our listing (one ring camera and one on our back deck). Airbnb has suspended our account without warning and no one f... Latest reply by Bhumika

Hello, As I'm sure many on here do I use Airbnb as a traveler...Unfortunately the customer service has been so bad of late I am probably going to stop. It seems if there is an issue all support does is email the host and ask for a refund. If the hos... Latest reply by Bhumika

How do guests see their reviews? Latest reply by Angela3775

I just had a guest leave a 1 star overall review but she gave 4 and 5 stars in all other categories and didn't mention any issues in her verbal review even saying that she enjoyed it and would stay again. We had only 5 stars prior to this so the 1 star ha... Latest reply by Mike-And-Jane0

I don't want to see PART of the price, I want to see the price including all taxes fees and charges. How can I select "book" when I haven't even been total the total fee I'm up for. When will the pricing on Airbnb become transparent? Latest reply by Rebecca2123

Hi everyone. Is anyone else experiencing an extremely slow January? Based in the UK. Latest reply by Helen3

How can we improve our booking rate increasing during winter time? Any suggest? Latest reply by Lorina14

Hi Anybody else have this 2-step authentication not working too?SMS is not sending code.Phone call is ending without any code stated.No option to use email any more.previous code from email not working.Payed out button in Earnings is not accessable.I comp... Latest reply by Svarfhóll0