Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

I read on Reddit that the Guest Favorite badge only applies to properties that got 5 stars overall and 5 stars in cleanliness on their last 5 reviews. This is nowhere in the "articles" / robotic responses support will send you, or from support over the p... Latest reply by Radek25

An ABnB host on YouTube mentioned that when someone asks for a discount they send them to their direct booking site. That seems as if it would go against ABnB's TOS to send someone messaging you thru ABnB to another booking site? Latest reply by Joelle43

Hello, Congratulations on becoming a Superhost! Your responsiveness and reliability has earned the trust of your guests and they can’t stop talking about your outstanding hospitality. If you’re new to the Community Center, this is a place to conn... Latest reply by Annie1919

Hi I am Aman Thakur and I am looking for a new Super host for my property. Latest reply by Alex

My experience in Airbnb I booked an apartment and when I arrive it was completely different and not cleanI didn't stay.I booked a Hotel in different website.I claim my money I paid on Airbnb and the customer service they refuse to refund my money.Anyone l... Latest reply by Joan2709

Last Thursday I received a reservation which then immediately was cancelled and message was blocked . Shortly after that I received a second reservation; this time Airbnb released my phone number to guest, property address and the door code. I looked at m... Latest reply by Louis1783

Just wondering if guests get access to the property address immediately upon booking. I just confirmed a guest for a booking in 3 weeks and she asked for the address. I usually send it a couple days before their arrival. Should I provide it this early? Do... Latest reply by Tim467

The other day I had a potential guest (they had not booked the room) ask if they could send a friend to take video of my place so they could "get the vibe" of my place before they booked it. My response was No but, if you book the room then we speak and ... Latest reply by Michele1348

The beginning of the process asked me to have their software control taking a picture of the front and back of my drivers license. It never did anything. I tried moving the camera around, but it never took an image. I decided to take the pictures myself... Latest reply by Robert9099

How do I merge other renters all in the same calendar Latest reply by Heather2126