Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Hello, I rented a property for the month of July. On the first night of my stay another resident threatened my life and that of my pet. It was bad, truly horrible and I left. I just did not feel safe at all. Airbnb personnel refuse to refund me for the ... Latest reply by Lorina14

Hello, it is in the 110's F here and we are hot... hot... hot!!! We have noticed that the bookings have slowed down. Has it slowed down elsewhere? Thanks, Kim Latest reply by Bhumika

I need help’ I paid 1.5k for a Airbnb in Honolulu, which is half of the total amount. The other half was to paid two weeks later. The host and Airbnb are giving me the runaround. They said I canceled for not making partial payments, and that the system ca... Latest reply by Bhumika

WARNING OTHER HOSTS of this scam, which tries to get you to click on a link within messages in the Airbnb app. I recently pre approved a booking request and had a brief message conversation with the ‘guest’. I have been a host for 6 years and thought an... Latest reply by Bhumika

Hello Everyone!We have a guest who is staying only for three nights. He is a problem from the start, trying to book for fewer people than are coming, trying to cancel the day of arrival, and asking for a full refund. He blamed it on his child being sick ... Latest reply by Bhumika

Someone on my street has an Airbnb but on the map it shows my home which is not an Airbnb. Last night someone came to my home at midnight and went to the garage side when our cameras alerted us. We thought we were getting robbed. Something really bad c... Latest reply by Mary6561

I’m wondering how I can dispute reviews. I’ve had a couple of reviews that were just plain untrue and I have proof of that Latest reply by Bhumika

Wondering what airbnb policy is regarding reviews from third party bookings. I had an issue with a guest who booked, and had her family stay. We found out later that she wasn’t part of the group that stayed. She gave a very unfair review and I’m wondering... Latest reply by Bhumika

Hello everyone! Happy Sunday! I'm a new host and wondering if anyone has any advice about what I should do? I have a booking and had really wonderful contact with the guest, who had made this reservation about 2 months in advance. We had been messaging tw... Latest reply by Bhumika

Issue has been resolved. Thank you! Latest reply by Bhumika