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Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Inna22

Is there a way to set an out of office message? We will be on a hike in the wop-wops for a couple of days and won't have internet. I've set the listing to snooze during those dates (I hope it is in local timezone btw as we are almost a day ahead of the US... Latest reply by Kitty-and-Creek0

Hi everyoneA guest lied on a review on airbnb.com and airbnb has refused to remove the review despite all the evidence sent to them. I now have a bad review plus my review points has come down from 4.97 to 4.87. How do I resolve this? I have removed my li... Latest reply by Anita1312

Our first ever guest and the power went out for 3 days (guest only just told me) and guest is now leaving a day early. The power was out due to wild storms that destroyed the power lines. I think a partial refund is necessary but not sure what is fair. Latest reply by Rebecca

Hi! I just started as a host, my first guest is checking out tomorrow, and the next one checking in the same day. I just got a whatsapp message from the 2nd guest, about the check in and if we can have a call. The name and phone number do not match with ... Latest reply by Rebecca

I have a guest that stayed with me back in October. He wants to leave a review now, but says that because it was so long ago, he's not able to. [Title updated by Community Manager for relevancy] Latest reply by Mike-And-Jane0

I have a charge on my debit card for: AIRBNB * TA444JRX SAN FRANCISCOCAUS for $40.I have never been to San Francisco and I have no idea what this charge is for.Please help. Latest reply by Mike-And-Jane0

Hi All, This experience is unimaginable, like I am dreaming! A guest that lodged in my house described it as being like a 5-star hotel and has virtually all the essential facilities of a 5-star hotel. Also ALL the guests that visited (except this one from... Latest reply by Rebecca

Who is the person in Airbnb who came up with this rule? "You can remove a review you’ve written if it no longer reflects your genuine experience as a guest or Host. You can reach out to our customer Support team with your request to remove a review you’ve... Latest reply by Helen3

while I am a new co-host, the actually owner getting more involved with my property I can now no longer book with with other owners. It will not let me add any of my credit cards. (there all good and up to date.) Airbnb got a rep on the phone but she coul... Latest reply by Helen3

Anyone dealt with a bed bug scam? And how did you handle it? With the guest, claims, and airbnb? Two different pest control inspectors stated that they have seen a rise in bed bug scams at airbnbs (planting of a bed bug as well as being bribed with money ... Latest reply by Sean-And-Jenny0