Support with your bookings

Airbnb exists to create a world where anyone can belong anywhere. This means every member of our community should feel valued and respected. We understand people may have diverse opinions, but it’s important to express them with kindness and understanding...

What happened in my latest Airbnb experience really crushed any little hope I had for Airbnb in being a better customer-facing company. My airline canceled my flight and I informed my host 10 hours after I made the reservation. The host decided not to ref... Latest reply by Adam1990

October books dramatically dropped off for us. In fact, it is half of what it did last October and a 1/4 of this September. This month we have only had 1 booking. Two days this week I have searched as a traveler for my home and realized it isn't showin... Latest reply by Paula

Good Morning, This is Yesterday's Tomorrow Guesthouse, and i would like you to send me screen shots of how to change my booking times, please.? Looking forward to hear from you ** **[Personal details removed in line with - Community Center Guideline... Latest reply by Paula

Hello Airbnb Community, I'm in a stressful situation and could really use some advice or support from anyone who's been in a similar boat. Here's what happened during my recent Airbnb stay. So, picture this: I wake up one morning during my stay, and I... Latest reply by Helen3

Hi, has anyone observed an increase in guests exploiting hosts by leveraging Airbnb's unverifiable policies to obtain refunds or partial reimbursements? I've been hosting for a year and a half, and in the last low season, I faced this issue two or three t...

Hi community! I have a guest that booked 3 days ago and is meant to be arriving tomorrow for a 1 night stay. Our cancellation policy is firm. This is their message; Hi Justine Hope you are having lovely Saturday. I wanted to check if there is any possibil... Latest reply by Justine336

Hello, I have been a partner with airbnb as a host since 2016 and as a guest for 20 years. I have several properties and repeatedly experience an unfortunate display from airbnb staff. We have stated in our listings that guests will be meeting our staff... Latest reply by Vacation193

I am wondering if there is any way to be able to search for people who are registered on airbnb either as hosts or travellers? Like for example, is there a ‘facebook’ app or plug in or something that would tell you … which of your facebook friends are al... Latest reply by Reece35

I used to see a generated email for each airbnb guest on the right panel when viewing their message convo or calendar block. This seems to have disappeared. Does anyone know if this information was moved somewhere else? Latest reply by Carlos3258

Any advice from the community re how to get a response from Airbnb? Two weeks ago, a guest accidentally set a fire in our house We called Airbnb straight away and kept calling. We've called numerous time and we speak to lovely staff on the phone who keep... Latest reply by Michel8303