Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

This is my first time booking with air bnb and I just want to make sure I’m booking the correct dates. We’re trying to plan a trip where we stay four nights, arriving on July 10th, and leaving early July 14th. Would anyone be able to advise me on which da... Latest reply by Emilie

Hi everyone! Looking for feedback and insight from the community. I always filter for "free parking" since we rent a car while traveling. Last month, we rented a place in Florida which had the "free street parking" filter. 24 hours prior to arrival, our h... Latest reply by Gabi272

Do you send your house rules to guests prior to checking in? Latest reply by Lorna170

Hi all. We were staying at an Airbnb in Paris when the flat was broken into and many of our things were stolen. Is there any recourse to Airbnb? Or do we have to go through the owners homeowners insurance? or do I have to go through my homeowners insuranc... Latest reply by Naciem0

I inserted the shortcodes into my scheduled messages but they don't work...eg the message is sent to guest saying Dear guest first name...... Does anyone have advice on how to fix this. I have tried tge help desk but they just send me robot answers on ho... Latest reply by Lorina14

Hello, Please could we have payment for our current booking. ( Guillaume) tonight will be their 3rd night staying with us and we haven’t received any payment yet.Thanks for your help.Bernd Latest reply by Bernd253

Bye Airbnb. I can’t support anyone who supports this madness.

For 3 months our 1 week tropical vacation to Margaritaville St. Thomas Virgin Islands was booked and fully paid for. It was booked through a host who owns a timeshare at the resort. We were to leave on the plane very early Wednesday morning. On the Friday... Latest reply by Joan2709

for me as a host , been with airbnb for years. recently airbnb have been favourable to guest. i have a guest that checked out after 5 days then made a complain to airbnb . saying it wasnt clean and she got 30% of the refund of the nights , she said ther... Latest reply by K206

I have a suggestion for Airbnb. Currently, they have a very inefficient policy that they pass off onto the traveler. I have a credit card that doesn't charge foreign transaction fees (like many other avid travelers) - my bank covers these fees for me. A... Latest reply by Travis425