Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

My current guest checked in just in time for Hurricane Buryl. He has a three-week booking. The house is without power, and I do not have a generator. It may be several days before power is restored. Has anyone experienced anything like this, and how ... Latest reply by Bhumika

By hosting on Airbnb, we're opening our homes to a significant number of people we've never met and know only through our online interactions. For the safety of our homes, neighbors, and communities, we absolutely need the ability to verify the identities... Latest reply by Marie8425

Airbnb offers very bad support to theur superhosts. I had no option but to write here for help and they removed my posts. Latest reply by Bhumika

This is the inbox message I received. I was getting messages but not phone calls because I was traveling and in a remote area. I didn't get the voicemail about the refrigerator food until the next day. After rreceiving this I checked the guests 4 previou... Latest reply by Kia272

We booked a place but we could not make the trip afterall. There was no refund possible so we wanted to contact the host if they can give us some refund. But apparantly this place is managed by a company and everytime I send a message a new person replies... Latest reply by Mike-And-Jane0

** My concerns are: 1) Brand New Host/Listing with no reviews to date 2) Host and Co-Host photos look stock to me **[Identifiable listing removed in line with the Community Center Guidelines- Please note that is not allowed to post a listing link unle... Latest reply by Mike-And-Jane0

We have a 3 bedroom house that sleeps 7 comfortably (2 x master, 2 x guest room1, 3 x guest room2). We have noticed that our guest booking lately have been for groups of 8,9, 10 even 11 once. When i look into their booking its like 3 couples (6 adults) +... Latest reply by Ivette92

Airbnb "superhost" accused us of damage, filed the claim on June 23, 2024 per a recorded phone call with Airbnb representative named Sweet, however we did not arrive to their location until June 25, 2024 and now Airbnb is siding with the host demanding pa... Latest reply by Bill1671

I do not have access to the phone number that I have signed up with. And Airbnb refuses to just send me a verification email to verify my identity that way. If I'm not going to be able to access my account, then I want it deleted but they also won't do th... Latest reply by Bhumika

I’ve had almost universally positive experiences with Airbnb hosts. They’ve all given me glowing reviews, often pointing out how clean I’ve left their places. I’ve never had a major problem with one before, but I’m dealing with an extremely unpleasant sit... Latest reply by Erik2315