Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

I have two brand new rooms with separate bathroom and kitchen for rent. I hope people in need can experience the beauty and life here. Latest reply by Quincy

Hi everyone, I'm Rssh DenDenI'm excited to share that I’ve officially become an Airbnb Superhost! This achievement means a lot to me, as it reflects the hard work I’ve put into creating a welcoming and comfortable space for all of my guests.To earn this t... Latest reply by Quincy

I'm hosting a repeat guest and his son for November 4th thru 13th. He is a hunter and wants to come to deer hunt. We are regretfully not going to be able to accommodate them this year as my spouse is going to have major surgery during those dates. We have... Latest reply by Rebecca

We arrived as a family to our booking after driving over 6 hours at 10pm. Upon entry, we were met with an immediate extremely pungent chemical smell and saw that an ozone machine had been running since whoever cleaned the apartment, so at least 6 hours i... Latest reply by Helen3

There are a lot of hosts who post about difficult situations here. I am always struck that there seem to have been indications in many cases that the guest may not have been a match, but the host missed or overlooked the red flag. I thought it might be he... Latest reply by Brian3376

After seeking support from various Airbnb Ambassadors during the last week, I’m reaching out to the Airbnb Community as a last resort in the hope that other more experienced hosts can provide guidance on how I can handle this situation better. Apologies i... Latest reply by Kirby45

I am trying to send some money back to a customer and I keep getting this error? IDL-defined service exception thrown from the server side. anyone know what I should do Latest reply by Seph2561

Dear I was expecting visitors on Saturday. Sept 27 who didn't come and blames me for his lack of anger. Her name is Amanda T. A woman from Airbnb called me and helped me through the process. Got a message that I should contact within 14 days if Amanda dec... Latest reply by Elisa

Hi all, I need some advice about a guest. I live on the edge of a small town in the Hudson Valley. Recently I had a guest contact me via Airbnb messages and say that he had found a spider in the apartment on the day of check-in (he contacted me three days... Latest reply by Emily1491

This host ( POS) wanted two pieces of government ID which we had . DL and health card he said no to the health card wanted a passport like hell no to any getting that ! he took my money no refund . I’m owed a credit and air bnb keeps siding with him is i... Latest reply by Helen3