Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

I recently had 2 guests lie/misrepresent my communication. One outwardly lied and gave me 1 * claiming there was no contact from me when he checked in. There is a stream to prove him wrong. I responded within a minute with some.another guest gave me four... Latest reply by Joan2709

I run and clean our vacation property myself. I allow guest to only book 2 days. I block 2 days before hand and 2 days after. I do that in case I have to do extra cleaning or yard work. So, there is 4 days that are blocked off and no income. My question ... Latest reply by Fiona256

Hi Hosts, I am a guest. I am a very good guest with excellent host reviews. One instant way to make me avoid a listing is house rules that are not really house rules. For example: a house rule that states: "Therefore in order to secure this fantastic... Latest reply by R-Scott6

Hello all!I am fairly new, and have thankfully never run into this situation until now. I had a guest who's nephews dipped their fingers into a wax warmer (please don't bash me for having it available, to each their own, and again I have NEVER had an issu... Latest reply by Marci1280

How do I get help trying to explain to customer service or airbmb ambassador as that there is a new retaliatory review policy. I'm in Australia and I'm being ignored and refused help . I have 100 % proof that it was in retaliation to me confronti... Latest reply by Laura-And-The-Co-Host-Te0

Hi i rented a house for 4 days and when I arrived yesterday I saw the toiled was not clean, and also the dishwasher was full of dirty plates. I asked the host to refund the cleaning fee (over £100!) but he refused. can you advise what to do here? Would Ai... Latest reply by Rhiannon66

I cannot access my airbnb booking to rebook or renew. Latest reply by Mariah176

Hello I have a guest already checked in. We realized the wrong tax amount was applied upon arrival. I made appropriate adjustments to the tax fee for the listing. Can anyone advise me on how to refund a guest the over charged amount once they are already... Latest reply by Sophia

Hello everyone , I am a host , this evening my Airbnb bungalows burned down to the ground , I believe a guest was injured in this catastrophe , I am being given very little information about the incident by the fire department right now . I am curious wha... Latest reply by Elizabeth2562

I will like to understand more about managing my reservation Latest reply by Sophia