Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

Hey, if anyone is able to help it would muchly appreciated! I was hoping it would be resolved by now but I have been trying to book places for last 2 years and when I try the same thing happens over and over again where a stoppage comes up saying I am una... Latest reply by Elisa

Just sent emails to Brian Chesky and Nathan: Joe Gebbia's actions are hurting AirBnB and hurting hosts. AirBnB shares are down almost 5%. Guests are canceling their visits. Hosts are dropping their listings. We opened our AirBnB for retirement income. W... Latest reply by Lauren18

I have a lady without respect, she knock the door early in the morning when the check in is at 3, she didn’t call, she went to the reception to ask the lobby about a reservation in Airbnb. She was very out of the planet, I didn’t. Check well but she have ...

When I needed support the most, after having to leave the accomodations I arranged via Airbnb due to sanitation and safety concerns with the property, Airbnb left me hanging in securing a new place to stay. I provided them with pictures. I was offered pla... Latest reply by Will4261

My issue is still open, it's been an issue since Jan 13th honestly.The case reopened on March 5th where Airbnb support is demanding repayment for an already canceled reservation.To summarize quickly, I opened a case on Jan 13th to change a payment method ... Latest reply by Emilie

Hi, it's my first time booking with airbnb. We are going to venice and the host has asked through WhatsApp for us to fill in a form with a photo of our passports. Is this usual? as I'm bit worried about giving a stranger a copy of my passport Latest reply by Emilie

HelloSeeking advice on how to raise the number of bookings on week days as I am a new host and looking to host international guests in my property. Please help Latest reply by Anjali62

I am reaching out because I have an old Airbnb account linked to my current phone number. Unfortunately, I no longer have access to the email associated with that account, and I am unable to deactivate or delete the account due to this.As a result, I am u... Latest reply by Lidia527

I’ve been hosting in london for several years and this month is the first time I’ve seen ADA notifications come through on WhatsApp. I just received one when a new booking sent a request. I’m also curious as to where they come from! I assumed they came f... Latest reply by Vincent1682

It really seems that Airbnb is a company that serves travellers and not hosts. A guest may leave false information and a 1 star review for properties that otherwise are receiving 5 star ratings and, rather than investigating the situation, Airbnb sends th... Latest reply by Sach181