Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Bhumika

Warning to air b an b host. I am a five-year host on this site, and have five star reviews the entire time. We recently had a guest, lie to an agent, and say that we forced entry, and created a safety concern without any proof, just her word only. The su...

“Your payment cannot be processed because your account is currently under review. Please try again later.” This is the message I got when trying to pay a third reservation right after two successful payments. The Support staff indicated that it could b... Latest reply by Daniel13295

Hi All, I'm desperate for some help! I have been unable to get any resolution from airbnb support or its engineering team. Its being escalated finally today to a supervisor. I am still waiting for a call. I have been listing through airbnb since Septembe... Latest reply by Kayla527

We just spent the last few months renovating and upgrading our home. It's a home we will spend 7 months a year in. The other 5 months we plan on listing it on Airbnb for some added income and to share our home with those who appreciate what our location o... Latest reply by Fred13

Understand that I like children -- i had three myself and now have grandchildren. HOWEVER, AirBnB does NOT COUNT children as guests, and I have bookings which exceed my licensed capacity because the booking guest does not count children as guests, all be... Latest reply by Paul6407

I have been a Super Host for several years, but as of September 30, Airbnb has made a change that makes it very difficult to do business with them. I require all guests to fill out a Rental Agreement via DocuSign, but Airbnb has removed any type of email... Latest reply by Karen4312

Airbnb canceled a guest after 2 month of booking. Airbnb fully refunded the guest and I now have to pay 2 month of my own rent to Airbnb. The guest stayed 2 months. airbnb said they had to cancel for safety reason because the guest violated conditions on ... Latest reply by Mike-And-Jane0

Hello all, I am in need of advice on how to get my rental property rented. I feel it should be booked at this time of the year. Anyone please help!! Thanks Latest reply by Lorina14

I got this message from airbnb. They canceled the reservation, they told me for your safety we had to cancel it. but airbnb refunded the guest. What is my fault in this? They don’t support the superhost. The guest is also surprised why they are doing this... Latest reply by Mid294

How do we protect ourselves or handle a situation when there is no information about the guest that wants to book? I have had so many bad situations and am tired of it so I do not want to accept people without reviews. I rent a part of the home that I liv... Latest reply by Joanne952