Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

Hi! I’m hoping someone could help me on this situation. For backstory on why I’m confused and stressing is I have had 3 accounts make a booking for 25 March to 4 April, all of which have been cancelled and their accounts are deleted which is just strange.... Latest reply by Jen9319

Hi Guys please help me to raise my booking numbers. It is extremely low. Please let me know what should I do and shouldn’t Latest reply by Anjali62

I can’t get over how they’re refusing to deal with the non payment of hosts fiasco. I have been dealing with their nonsense since September and especially since April 9th when they lied to me repeatedly about why I didn’t get my payout. They continued to ... Latest reply by Jeffery94

I have a host telling me they are taking legal action because my “untruthful and negative review has impacted her income. Her team will be collecting financial damages and hardships if I remove the comment she will consider less aggressive options with he... Latest reply by Stacy433

I just had another guest who chose the non-refundable policy and now trying to cancel and demand a refund. I told him he chose the non-refundable option so he's not eligible for any refund beyond the cleaning fee and he said he never noticed the option of... Latest reply by Vasiliki51

I heard that when you publish a new listing on AirBnB that AirBnB has a couple of options that help hosts get their new property off the ground with the best possible reviews to help propel a listing towards success. They have a program that offers steep... Latest reply by David10787

Hi! I have a potential guest with 2 negative reviews out of 36 stays, giving them an overall rating of 4.8. The last negative review was from 2022, where the host mentioned issues like unauthorized guests, improper parking, noise late at night, and a brok... Latest reply by Helen3

This questions is addressed to fellow hosts that feel it is both important and reasonable to expect the full name of a guest booking your property. This question stems from a recent booking and subsequent call with ABNB support. My guest’s first name... Latest reply by Andrea8411

I own a property in San Diego which I rented out to a tenant with the EXPLICIT statement that any subletting must be for a length of 30 days or more. This is a rule of our home owners association, so I really have no control over the fact that short term ... Latest reply by Paola2612

HiWe are in Sydney Australia. Currently I am using Airdna. Due to difference in time and responses, I would like to know if there is any other Australian platforms or any platform that can or have 24/7 support? Many thanks in advance. Latest reply by Helen3259