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Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Evidently there is an ongoing problem continues with AirBnB's ID verification. A reservation was canceled automatically on me, twice already. The process with the AirBNB folks was kafkayesk. I was told there was a bug in their system. Got an email after ... Latest reply by Sophia

Hello Airbnb community host and guests, Happy new years!Anyone have experience with reporting a host for listing a unit that says "1 bedroom" when the place is actually just a studio unit? This unit in Honolulu Hawaii is only 1 floor above the roof of an... Latest reply by Rebecca

I had a guest that booked my home for 4 days at NEW YEAR. He came to my home, did some messy, took pictures and sent to Airbnb to cancel his booking. I always take photos after I prepare each room, so my dissatisfaction with Airbnb is exactly why no one a... Latest reply by Emilse9

Is there a way to set an out of office message? We will be on a hike in the wop-wops for a couple of days and won't have internet. I've set the listing to snooze during those dates (I hope it is in local timezone btw as we are almost a day ahead of the US... Latest reply by Kitty-and-Creek0

Hi everyoneA guest lied on a review on airbnb.com and airbnb has refused to remove the review despite all the evidence sent to them. I now have a bad review plus my review points has come down from 4.97 to 4.87. How do I resolve this? I have removed my li... Latest reply by Anita1312

Hi! I just started as a host, my first guest is checking out tomorrow, and the next one checking in the same day. I just got a whatsapp message from the 2nd guest, about the check in and if we can have a call. The name and phone number do not match with ... Latest reply by Rebecca

I have a guest that stayed with me back in October. He wants to leave a review now, but says that because it was so long ago, he's not able to. [Title updated by Community Manager for relevancy] Latest reply by Mike-And-Jane0

I have a charge on my debit card for: AIRBNB * TA444JRX SAN FRANCISCOCAUS for $40.I have never been to San Francisco and I have no idea what this charge is for.Please help. Latest reply by Mike-And-Jane0

Who is the person in Airbnb who came up with this rule? "You can remove a review you’ve written if it no longer reflects your genuine experience as a guest or Host. You can reach out to our customer Support team with your request to remove a review you’ve... Latest reply by Helen3

while I am a new co-host, the actually owner getting more involved with my property I can now no longer book with with other owners. It will not let me add any of my credit cards. (there all good and up to date.) Airbnb got a rep on the phone but she coul... Latest reply by Helen3