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Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Tagny0

Change a review that was left by host in retaliation. Latest reply by Fred13

I have paid and booked for a Home, but it was under an old email that does not exist anymore. I tried to go in and change my email address but it will not let me edit it. I had two login one on my phone and one on my computer with a different email addr... Latest reply by Julie5586

We recently stayed in an apartment in Nice. We had a nice time and left a positive review. However, the host's review suggests that we left the apartment "very dirty" and in a note to us says that next time we should him ask how to use the rubbish. We ac... Latest reply by Marianne746

My long term guest books monthly so he can have a clean done on a monthly basis. When I go in the place is really dirty with mould in the shower and the kitchen is a fright and the clean therefore takes a long time. As he books monthly, I am asked to re... Latest reply by Helen3

We have been marked down in client reviews for location. We think that this should be removed from the review process as the location of our unit cannot be moved! It is the responsibility of the guest to ensure that the location is where they want to go. Latest reply by Ian-And-Mairi0

Hi all, I'm totally new to Airbnb. One of our guests informed me that he has been hospitalized and might have to be in the hospital for 2-3 days. He said he left his keys on top of his bag for if he can't return. His check out date is tomorrow at 11am. At... Latest reply by Amy2884

Hello Everyone I hope this finds you well and prosperous. My question today, Do you happen to stay in contact with your clients after they have left your AIRBNB hoping for future return business? Thanks for your replys and likes! Eileen Latest reply by Eileen462

We recently had a short notice weekend renter. He did not seem to read the rules or description. It clearly states we do not provide linens, yet he was surprised to not find any when he checked in. We informed him of the policy and his only reply was h... Latest reply by Lorna170

Hi, our first guests have stayed this long weekend, and unfortunately on their second night (last night), the hot water stopped working. My husband drove up there first thing this morning - Sunday - (an hour 15), and we were lucky enough to get an emergen... Latest reply by Sophia

Can someone explain why the payments are taking longer to be sent through.It used to be that the payment was received the day after check in. I had guests in on the weekend and received an email on the 30th to say the payment will be processed by the 4th ... Latest reply by Breanna