Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Jiana5

I am trying to cancel my long term stay early and I understand that airbnb charges for another 30 days after cancellation. Am I still able to stay at the location since I am paying for those days? Latest reply by Joelle43

So twice now (one currently) I have had to request a supervisor for host cover damages claims. The latest issue...the rep said the documentation did not show a report on how the damage happened...it in fact did the contractor included the report in his in... Latest reply by Reina173

Hi,My internet connection became terrible recently and I got an email saying to have some patiance due to corona outbreak from my internet service provider. Due to corona pandemic ; everyone is home and internet connection is getting worse day by day. But... Latest reply by Alishay0

Hi, I'm Airbnb beginner. I need some help. Would you respond to a false review from a host?I guess he wrote it out of spite. I asked Airbnb for a refund because he didn't get ready for the cleaned room and I couldn't enter the room for an hour though afte... Latest reply by Anna13700

Hi all! Can I ask for guidance on how you screen to avoid unauthorized parties? I am a super host, I NEVER use instabook, I always require guests to confirm number of guests, I make it clear we live on the property, I mention the drive is shared with o... Latest reply by Jennifer1119

Hello Fellow Hosts! Given there must be thousands of us dealing with intense smoke from the wildfires raging in the west, and am guessing not a few of us are dealing with cancellations as a result, am wondering if a discussion around how hosts are handl... Latest reply by Pamela853

**[E-mail address removed due to safety reasons - Community Center Guidelines] Latest reply by Kellie158

We have had a run of unverified guest trying to book. For some reason they manage to sign up with only a phone number. Because we get no notification and they are usually booking same day by the time we find the attempted booking it is too late to assist ... Latest reply by Ian37700

So that's that then. A string of nice comments from hosts until now until Airbnb secretly introduce a star rating for Guests and don't tell anyone.Airbnb most certainly doesn't tell its users about it. One crappy host (house had broken door & window latch... Latest reply by Patrick2816

Aloha everyone, I hope this message finds you and your ohana safe and well. I am starting this conversation in hopes to connect with other hosts on Maui and in Hawai’i who have places available for the families affected by the devastating fires on Maui. ... Latest reply by Helen3