Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

I recently came to Washington DC for work. I chose to stay with Anj. In the end, I could not check in. I did not get a refund. During the entire process I interacted with Anj, I felt mistreated. She was rude and cold. Not responsive. She changed the check... Latest reply by Helen3

I live in a flat below an Airbnb that is incredibly poorly managed, by fully absent, greedy hosts. I bought my flat before the property above was an Airbnb and could have never predicted this. The Airbnb host works for the flat owner, who is also my freeh... Latest reply by Helen3

Happy Holidays Everyone,I have been on Airbnb for a year now. At first it worked out very well for me. I had a few tenants for about the first 7 months that were perfect for me given that I live in the home. However, around August I started to get these g... Latest reply by Nadiia5

I am new to Airbnb, I struggled with pricing, so i joined Price lab. Since I joined, nobody has booked and prices seems high. I tried to cancel, i was not able to do it, I asked Price Lab to do it, there is no respond. Can you help. thx.mozhgan Latest reply by Mozhgan0

Is anyone else frustrated that you can't block dates on the calendar when it's outside of the calendar's open window? Latest reply by Joan2709

The text based AirBnB support service via app is really terrible. Just go straight to phone support with any meaningful matter. It might take a few calls, but when a host is lucky enough to get someone on the phone who is good, it is usually resolved... Latest reply by Christopher578

I had an inquiry from a couple with an infant. They only specified 2 guests which is maximum allowed to stay at my property. I've also never hosted children or infants before. With this changes of Airbnb listing panel webpage interface, I couldn't find th... Latest reply by Muslim4

Recently we had a guest making false claims in a review. They got angry about falling while traveling and blamed us for it) they literally said that in the review)and lied about our response time in the review. In the review they say that we would respond... Latest reply by Enchanted3

I have been a host for 8 years on Chicago's north side near Wrigley Field. My bookings for Q4 2023 were almost non existent and so far in the new year the same. Is anyone else experiencing this. Thank you for your feedback. Anthony Latest reply by Sophia

Good Afternoon and Happy New Year, I am in a little of a predicament right now with some guests. These guests are currently renting my property Dec 31-Jan3. They are about the 8-10th booking I have had and it has been the first nightmare dealing with them... Latest reply by Sophia