Support with your bookings

Airbnb exists to create a world where anyone can belong anywhere. This means every member of our community should feel valued and respected. We understand people may have diverse opinions, but it’s important to express them with kindness and understanding...

I just want to leave this here to show how unprofessional BookedUp is.I had issues with my stay and as a company/renter they should try and fix the issue. Instead I got no replies, so I left an honest review about my stay. They apparently didn't like that... Latest reply by Helen3

Hi, Thank you for reaching out ! My name is Penny . I have been hosting my newly renovated 3 bedroom apartment for over a year on airbnb at a very attractive price . I am quite upset at a recent guest. They had read the description and seen the photo... Latest reply by Penny501

Hi there I am not a host but I am trying to book a night with airbnb. I have a $200 Visa gift card not an Airbnb gift card. I was wondering if anyone has used a Visa gift card to purchase a night with Airbnb. Prepaid Visa cards and some things online and ... Latest reply by Kelly2406

we believe that a previous guest has hustled our electricity for bit coin mining. We're talking thousands of pounds sterling, not a couple of hundred. Essentially we feel this is theft and acknowledge this will likely be chalked up to experience, but what... Latest reply by Shaun310

So this guest booked for a month. Everything great through text and in person. So the night before he's supposed to check out i get a message from airbnb that he cancelled his reservation and want partial refund he says because of a noisy neighbor. I d... Latest reply by Elisa

I don’t have another phone number Latest reply by Shelley159

My husband and I joined Airbnb on March 1, 2024 and we’re doing relatively well. Our 2 condos are located in Fort Walton, Beach, Florida. We have now seen no reservations for almost 2 months. We have no idea what is happening and why this appears to ... Latest reply by Leyla72

Hi all, I've been using plug-in air fresheners in my Airbnb for a few months. They don't last very long, so I thought I'd get your advice on what might last longer. However, after a quick search, I see that some of you don't recommend them at all, and I ... Latest reply by Zheng49

Hi, we have an Airbnb in St George, Utah that we have managed through a company. We are considering dropping the company and hiring a co-host to manage the listing. I would love to connect with anyone who services that area. Latest reply by Jules252

We just received a request for booking at 11:26PM last night for a stay on 7/23 to 7/25. We replied at 7:36, Perspective guest had wrong number of persons listed on request, which is red flag #2 (first one being a near midnight request). Second red fl... Latest reply by Greg2406