Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Good morning!I have won a collaboration! Last time, I got the host to list their property, then I got full access and worked on the platform on their behalf. Or is there a link I need to send? I have indeed forgotten! Sorry! warm regards, SUE Latest reply by Sue2479

I have multiple listings with a shared parking lot. Some of the neighbors want to rent out their spaces to my guests. I don’t want to list parking spaces as an add on because I want all spaces to be available to all listings and I don’t want guests to b... Latest reply by Helen3

I've just disembarked from an infuriating merry go round with Air bnb CS about THE MOST straightforward question. I am a host with about 10 years experience. Over the past year or so, I have noticed that Airbnb customer support has become basically useles... Latest reply by Melissa2867

I've been hosting on Airbnb for several years and am a longstanding Superhost. I am very disturbed about recent posts on social media about the co-founder. I'm actually disgusted with him and his choices, but I do acknowledge that he has a right to make t... Latest reply by Donald433

I recently had a challenging experience with a family. Two weeks before their arrival, they asked for a discount on my property, which is already one of the most affordable in the area (especially given its size (can fit 8 guests), hot tub, and off-season... Latest reply by Karen114

Hi everyone, my host wants my passport picture to enable my check-in. Is this safe? Latest reply by Helen427

We have a five-star rating. Recently we had a guess to start complaining on her last night of stay. Amongst her complaints were a fire detector missing out of a room, the garbage being full, and she killed a couple of roaches and spiders. We emptied th... Latest reply by Karen114

Airbnb is * not even funny. I have no bad ratings nor use it often and when I try to book for me and my business colleagues, it automatically flags the booking as "Suspected party" and ive had my account for more than 3+ years. * How do you assume a party... Latest reply by Helen427

I’ve been with the Airbnb community for the past 6 years and a SuperHost for the majority of that time without incident. Our account was randomly selected for a screening and identity check and have been suspended during this time. We are going on 2 month... Latest reply by Helen427

Hi please confirm the host asked for everyone to send pictures of there ID. I thought this was only for when you arrive. This does not feel right. Host states below-------+------------------------Kindly send an enumerated LIST of FULL NAMES and pictures o... Latest reply by Helen427