Support with your bookings

Airbnb exists to create a world where anyone can belong anywhere. This means every member of our community should feel valued and respected. We understand people may have diverse opinions, but it’s important to express them with kindness and understanding...

Hello fellow hosts, Most guests are communicative but every year i come across one that never responds to messages sent via the Airbnb system. My usual way round this is to track them down with their phone number on Whatsapp. This usually works but now I ... Latest reply by Fred13

This morning I was sent a email that my reservation for a Airbnb for March 29-April 4th was cancelled. Airbnb told me they had already credited back my credit card with the deposit amount?? Nothing from anyone prior to this email? The response from Airbnb... Latest reply by Helen3

Hi everyone! I want to offer breakfast for after the first night. We did a 'survey' and apparently it is a feature that some guests would like. Especially when they arrive late and next morning everything is closed. We don't have fancy breakfast restauran... Latest reply by Elaine701

Most of my guests clean but not good enough. How do you do? Do you start a conversation with the guest or just pay for cleaning? Latest reply by Trude0

Over the past few years my family and I have had many terrific experiences and a couple unpleasant ones while renting. the hosts have always been very friendly and compassionate with any concerns. However Airbnb itself and more specifically the support st... Latest reply by Fred13

Why is it that guests can Request to Book but when you try to communicate to gain further information they dont reply, then when you are forced to decline, they suddenly reply and (sometimes) apologise that they didnt turn their messages on so didnt get t... Latest reply by Pat271

Hi Air bnb community, I just came a cross with weird issue with host and i really need help with it. My house was getting refurb and unliveable condition so i desperately needed place so i booked air bnb. On check in date My host keeps on changing check ... Latest reply by Fred13

Can you please help me with an inquiry? I am going to send pictures of messages (inquiries) from a potential guest, Ives. This is the second time they’ve reached out. The first time I denied because they wanted to pay me personally upon arrival. Do you se... Latest reply by Priscilla317

We've been leaving a small 250ml carton of cream in the fridge for coffee and tea. About half the guests don't use, and over the winter we have low turn over so it ends up going to waste. I'm thinking of putting some cream in a reusable glass jar, but am ... Latest reply by Christine615

I had someone just reserve my listing but they don't have a phone number attached to their information. Does airbnb require this? I have been doing this for 8 months and this is the first one I have seen like this. I just want to be sure this is a legit... Latest reply by Caroline2293